General Information
Get answers to common eCommerce issues from shipping to creating labels. All you need to know to succeed in your online business.
Articles
21 articles in General Information.
My 3PL keeps shipping the wrong items: what's normal, what to ask for and when to switch
If your 3PL keeps shipping wrong items: how to measure the real error rate, what accuracy is normal, what to ask for in writing, and when it's time to switch.
Read articleWhy Shopify orders aren't reaching your 3PL, and how to fix it
Shopify orders stuck before your 3PL? Where they stop, how to read the order in your admin, whose fix it is, and how to recover without shipping twice.
Read articleWhat is Simpl Fulfillment's same-day shipping cutoff?
Orders that reach Simpl Fulfillment before 12pm CT ship the same business day at no extra charge. After the cutoff, orders ship the next business day.
Read articleIs a central US 3PL better than a coastal one for shipping speed and cost?
One ZIP per top-20 US metro: Austin reaches none at USPS zone 8 and narrows the postage spread. A coastal 3PL can still win if most customers live nearby.
Read articleStandard Pallet Sizes and Dimensions
The standard US pallet is 48 × 40 inches (1219 × 1016 mm). Other common and ISO sizes, height, weight ratings, and how pallet size sets your freight class.
Read articleHow to Set Up Your Zebra Thermal Label Printer on a Mac
Set up a Zebra label printer on a Mac in System Settings, choose the ZPL or EPL driver, add a 4x6 label size, and fix fuzzy, faded or cut-off labels.
Read articleWhere To Get Shipping Boxes
Where to get free shipping boxes from USPS, UPS, FedEx and DHL, which services each box is valid for, and the cheapest places to buy when free runs out.
Read articleWhat Is a 3PL Monthly Minimum?
A 3PL monthly minimum is the least a fulfillment company bills you each month. How pay-the-difference and fee-on-top minimums differ, and what counts.
Read articleIs postage included in Simpl's per-order rate?
Yes. Simpl Fulfillment's per-order rate (starting at $7) includes postage via UPS, USPS or FedEx, picks, packing and packaging. What still bills separately.
Read articleWhat happens if Simpl ships the wrong item?
If Simpl Fulfillment ships an order wrong, Simpl pays return shipping and re-ships the correct order at its own cost. How to report it and what's covered.
Read articleDoes Simpl Fulfillment have warehouses outside Austin?
No. Simpl Fulfillment ships every order from one East Austin, TX warehouse. Estimated ground times to major US cities, and when one warehouse beats a network.
Read articleHow much does Simpl Fulfillment charge for storage?
Simpl Fulfillment storage is $3 small bin, $5 large bin, $15 shelf or $40 pallet per month, billed by storage type and separate from the per-order rate.
Read articleHow long is Simpl Fulfillment's contract, and how do I cancel?
Simpl Fulfillment's agreement runs in 3-month terms that renew automatically. Cancel with written notice at least 60 days before your current term ends.
Read articleHow To Calculate Shipping Costs On eBay
Set up calculated, flat-rate or free shipping on an eBay listing, enter the right package details, and choose a handling cost and handling time that fit.
Read articleHow to Create a Shipping Label on PayPal
Create a shipping label in the PayPal Shipping Center from an order or with Buy Quick Label. Carriers are USPS, UPS and DHL Express; P.O. Boxes need USPS.
Read articleDoes every Simpl client get a dedicated account manager?
Yes. Every Simpl Fulfillment client gets a dedicated account manager: one named person who knows your account, reachable by email with same-day replies.
Read articleDoes Simpl Fulfillment charge setup, onboarding or receiving fees?
Simpl Fulfillment charges no setup or onboarding fee, and receiving is free when inbounds meet our requirements. What compliant means, and what you do pay.
Read articleCBD Shipping Policy | eCommerce Fulfillment
USPS, UPS and FedEx rules for shipping hemp-derived CBD, the records to keep, and the late-2026 federal hemp definition change to check each product against.
Read articleWhat's the Difference Between a Fulfillment Center and a Warehouse?
Fulfillment centers and warehouses both store products, but they differ in purpose, scope, and operations. Here's how to tell them apart.
Read articleWhat is a SKU?
A SKU, or stock-keeping unit number, is a unique string of letters and numbers representing each product in a seller’s inventory. Get details here.
Read articleWhat are the common shipping container types and sizes?
Compare standard shipping container types and sizes: dry, high-cube, reefer, flat-rack. ISO 668 dimensions for 10ft, 20ft, and 40ft containers.
Read articleStill need a hand?
Questions? Your account manager replies the same business day, Monday through Friday, 9 a.m. to 5 p.m. CT.