B2B Fulfillment Without the Enterprise Complexity

Yes, we maintain 99.99% order accuracy through barcode scanning, quality control checks, and process verification. In the rare case of an error, we cover all costs to correct it including return shipping and re-fulfillment - no questions asked.

Every client receives a dedicated account manager who learns your business, understands your requirements, and serves as your primary point of contact. No ticket systems, no rotating support staff - just one person who knows your business and is available Monday-Friday 9 AM to 5 PM CST.

Orders received by 12 PM CST ship the same day. Orders received after 12 PM ship the next business day. During peak seasons (Black Friday, holiday rushes), we maintain this standard through expanded staffing and extended hours - no slowdowns when you need us most.

The entire platform is included at no extra cost - inventory management system, returns portal, automation tools, real-time order tracking, and detailed reporting. Everything you need to run efficient operations is built into our service with no hidden software fees.

No setup fees, no onboarding charges, and no receiving fees - period. While most 3PLs charge $500-2,000 in setup fees plus $0.25-0.50 per item for receiving, we believe these should be included in our service. You only pay for actual fulfillment and storage, with complete transparency from day one.

The entire platform is included at no extra cost - inventory management system, returns portal, automation tools, real-time order tracking, and detailed reporting. Everything you need to run efficient operations is built into our service with no hidden software fees.

We provide free standard packaging including right-sized corrugate boxes and recycled mailers, plus kraft tape for sustainability. Our smart packaging system reduces waste and shipping costs. Need custom packaging? We can accommodate that as well and only charge standard storage fees for your custom materials - no markup or handling fees like most 3PLs.

No, we provide complimentary good-faith receiving for all inventory shipments. This includes inspection, scanning, and putaway into our warehouse management system at no charge. Unlike most 3PLs that charge $0.25-0.50 per item plus appointment fees, we believe receiving should be included as part of our service.

Our flat-rate fee includes picking, packing, standard packaging materials (boxes, mailers, padding), shipping costs, and order processing - all bundled into one simple price based on package weight. No setup fees, no onboarding charges, no receiving fees, no per-item picking charges, no packing fees, no surprise "handling" costs. You pay one flat rate per order, period. This typically saves 20-40% compared to 3PLs with complex itemized pricing plus separate shipping charges.

B2B fulfillment is the storing, picking, packing, and shipping of bulk orders to other businesses like retailers, wholesalers, and distributors instead of to individual shoppers. Simpl Fulfillment runs B2B Wholesale Fulfillment as a core service, shipping your wholesale orders from the same Austin inventory as your direct-to-consumer orders. These orders are larger, often move by pallet or freight, and follow each buyer's rules for labeling, packing slips, and delivery windows.

We can have you up and running in 5-7 days, not weeks. Our streamlined onboarding adapts to your timeline - whether you need to move quickly or prefer a gradual transition. We handle inventory receiving, system integration, and testing to ensure everything works perfectly before going live.

If you're spending more than a few hours daily on fulfillment, or if packing orders is keeping you from growing your business, it's time to consider outsourcing. The right 3PL partner will save you time and often reduce shipping costs while improving delivery speeds for your customers.

Absolutely. We fulfill everything from individual retail orders to full pallet shipments, including EDI compliance, custom labeling, and freight shipping. Our flexible system handles both your direct-to-consumer and wholesale fulfillment needs under one roof with the same dedicated account manager.

Yes! From subscription boxes to promotional bundles, we handle all types of kitting and light assembly. Our team can build custom kits as orders come in or pre-assemble items for faster shipping. We also offer product bundling, promotional inserts, and gift wrapping services.

We make returns simple with our automated returns portal that lets customers generate return labels instantly. You choose to use our discounted shipping rates or your own carriers. We process returns within 1-2 business days and charge only a flat processing fee per return. Custom return rules and donation programs are available.

Every client receives dedicated account management and enterprise-level service regardless of size - that's why we have a $750 monthly minimum. This is typically reached with just ~100 orders per month, much lower than industry standards. If your monthly fees don't reach $750, you only pay the difference. This ensures growing brands get the same premium service as our largest clients.

Yes! We handle everything under one roof - Amazon FBA prep, direct-to-consumer fulfillment, kitting services, custom assembly, and specialized prep requirements. Our flexible approach means you can consolidate all fulfillment needs with one partner instead of managing multiple vendors.

The entire platform is included at no extra cost. This includes our inventory management system, returns portal, automation tools, and real-time order tracking - everything you need to run your operations efficiently.

Yes! Our new system can print custom gift messages unique to each order, giving you complete control over the unboxing experience. We also offer handwritten notes - just ask your account manager for details.

Yes - we provide worldwide shipping through established carrier networks. We'll work with you to find the most reliable and cost-effective international shipping solutions for your business.

B2C fulfillment ships one or a few units to a shopper by parcel carrier, as fast as possible. B2B fulfillment ships cases or pallets to a business, often by freight, and has to follow the retailer's routing guide, carton labeling, packing slips, and scheduled delivery appointments. Simpl Fulfillment handles both from the same Austin inventory, which matters because B2B carries chargeback risk when a shipment misses a retailer's spec.

B2B fulfillment ships larger, less frequent orders to businesses and retailers, while direct-to-consumer fulfillment ships single orders to individual shoppers. B2B orders usually require pallet shipping, purchase orders, and strict retailer compliance rules for labeling, packing, and delivery windows. Simpl handles both B2B and DTC from the same warehouse, so you do not need separate providers as you add wholesale accounts.

EDI (Electronic Data Interchange) is the standardized electronic format big retailers like Walmart, Target, and Amazon's vendor program use to exchange purchase orders, invoices, and shipping notices. EDI compliance means your fulfillment operation can receive and confirm those documents exactly the way the retailer requires. It matters for the wholesale orders Simpl Fulfillment ships into retail channels, because retailers treat a missing or wrong EDI transaction as a compliance failure and issue chargebacks for it.

B2B fulfillment is priced differently than single-parcel B2C, because order size, pallet prep, retail-compliant labeling, and freight all factor in. Simpl Fulfillment ships order fulfillment at flat-rate pricing that starts at $7/order, with wholesale and freight costs depending on the order size and the retailer's requirements. Freight varies by weight and destination, so a pallet to a distribution center is quoted differently than a parcel to a shopper.

You avoid chargebacks by following each retailer's routing guide exactly, labeling and palletizing to spec, and shipping within the assigned delivery window. Chargebacks come from compliance misses like wrong labels, late deliveries, or incorrect packing, and they add up fast across large orders. Working with a fulfillment partner that handles retailer requirements is the most reliable way to keep them low.

Look for a partner that can meet retailer compliance rules, ship pallets and freight, handle purchase orders, and scale with your wholesale volume. Many 3PLs are built only for direct-to-consumer orders, so confirm the partner actually supports B2B before you commit. Simpl offers B2B wholesale fulfillment alongside DTC, so you can run retail and consumer orders from one inventory pool with flat-rate pricing starting at $7/order.