Frequently Asked Questions

Do you guarantee order accuracy?

Yes, we maintain 99.99% order accuracy through barcode scanning, quality control checks, and process verification. In the rare case of an error, we cover all costs to correct it including return shipping and re-fulfillment - no questions asked.

Who will be my main contact?

Every client receives a dedicated account manager who learns your business, understands your requirements, and serves as your primary point of contact. No ticket systems, no rotating support staff - just one person who knows your business and is available Monday-Friday 9 AM to 5 PM CST.

What's your average order processing time?

Orders received by 12 PM CST ship the same day. Orders received after 12 PM ship the next business day. During peak seasons (Black Friday, holiday rushes), we maintain this standard through expanded staffing and extended hours - no slowdowns when you need us most.

Is your software included?

The entire platform is included at no extra cost - inventory management system, returns portal, automation tools, real-time order tracking, and detailed reporting. Everything you need to run efficient operations is built into our service with no hidden software fees.

Do you charge setup fees or onboarding costs?

No setup fees, no onboarding charges, and no receiving fees - period. While most 3PLs charge $500-2,000 in setup fees plus $0.25-0.50 per item for receiving, we believe these should be included in our service. You only pay for actual fulfillment and storage, with complete transparency from day one.

Is your software included?

Do you provide packaging materials?

We provide free standard packaging including right-sized corrugate boxes and recycled mailers, plus kraft tape for sustainability. Our smart packaging system reduces waste and shipping costs. Need custom packaging? We can accommodate that as well and only charge standard storage fees for your custom materials - no markup or handling fees like most 3PLs.

Do you charge receiving fees for inventory shipments?

No, we provide complimentary good-faith receiving for all inventory shipments. This includes inspection, scanning, and putaway into our warehouse management system at no charge. Unlike most 3PLs that charge $0.25-0.50 per item plus appointment fees, we believe receiving should be included as part of our service.

What exactly is included in your flat-rate pricing?

Our flat-rate fee includes picking, packing, standard packaging materials (boxes, mailers, padding), shipping costs, and order processing - all bundled into one simple price based on package weight. No setup fees, no onboarding charges, no receiving fees, no per-item picking charges, no packing fees, no surprise "handling" costs. You pay one flat rate per order, period. This typically saves 20-40% compared to 3PLs with complex itemized pricing plus separate shipping charges.

How quickly can you get my business set up?

We can have you up and running in 5-7 days, not weeks. Our streamlined onboarding adapts to your timeline - whether you need to move quickly or prefer a gradual transition. We handle inventory receiving, system integration, and testing to ensure everything works perfectly before going live.

When should I consider using a 3PL?

If you're spending more than a few hours daily on fulfillment, or if packing orders is keeping you from growing your business, it's time to consider outsourcing. The right 3PL partner will save you time and often reduce shipping costs while improving delivery speeds for your customers.

Can you handle both B2B and B2C fulfillment?

Absolutely. We fulfill everything from individual retail orders to full pallet shipments, including EDI compliance, custom labeling, and freight shipping. Our flexible system handles both your direct-to-consumer and wholesale fulfillment needs under one roof with the same dedicated account manager.

Do you offer kitting and assembly services?

Yes! From subscription boxes to promotional bundles, we handle all types of kitting and light assembly. Our team can build custom kits as orders come in or pre-assemble items for faster shipping. We also offer product bundling, promotional inserts, and gift wrapping services.

How do returns work?

We make returns simple with our automated returns portal that lets customers generate return labels instantly. You choose to use our discounted shipping rates or your own carriers. We process returns within 1-2 business days and charge only a flat processing fee per return. Custom return rules and donation programs are available.

What's your monthly minimum? Do you work work with startups or new brands?

Every client receives dedicated account management and enterprise-level service regardless of size - that's why we have a $750 monthly minimum. This is typically reached with just ~100 orders per month, much lower than industry standards. If your monthly fees don't reach $750, you only pay the difference. This ensures growing brands get the same premium service as our largest clients.

Can you handle FBA prep and other services?

Yes! We handle everything under one roof - Amazon FBA prep, direct-to-consumer fulfillment, kitting services, custom assembly, and specialized prep requirements. Our flexible approach means you can consolidate all fulfillment needs with one partner instead of managing multiple vendors.

Is there a fee for your software?

The entire platform is included at no extra cost. This includes our inventory management system, returns portal, automation tools, and real-time order tracking - everything you need to run your operations efficiently.

Do you offer gift messaging?

Yes! Our new system can print custom gift messages unique to each order, giving you complete control over the unboxing experience. We also offer handwritten notes - just ask your account manager for details.

Can Simpl help us ship internationally?

Yes - we provide worldwide shipping through established carrier networks. We'll work with you to find the most reliable and cost-effective international shipping solutions for your business.

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Frequently Asked Questions