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What Simpl Fulfillment guarantees

Simpl Fulfillment makes four promises to the brands we ship for: accurate orders, same-day shipping, quick onboarding, and fast receiving. Here’s what each one covers, when it applies, and what we do if we ship an order wrong.

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Our four guarantees

For each one: what we promise and when it applies. Order accuracy also comes with a fix if we get it wrong.

99.99%

Pick-and-pack accuracy

What we promise
Simpl picks and packs your orders at 99.99% accuracy.
When it applies
Simpl ships one of your orders wrong.
If we get it wrong
Simpl pays the return shipping and re-ships the correct order at its own cost.

12pm CT

Same-day shipping

What we promise
Orders ship the same business day they reach Simpl, at no extra charge.
When it applies
The order reaches Simpl before 12pm CT.

5–7 days

Fast onboarding

What we promise
Most brands are live with Simpl within 5–7 days, and Simpl schedules the inbound so you keep shipping orders during the move.
When it applies
You move your fulfillment to Simpl.

1–3 days

Receiving

What we promise
New inventory is received and put away within 1–3 days of arrival, checked against your packing list.
When it applies
A shipment of your inventory arrives at Simpl's warehouse.

Simpl ships every order from its warehouse in Austin, Texas. See our Austin 3PL page for the warehouse, or full pricing for what each order costs. Same-day shipping costs nothing extra.

Questions about Simpl’s guarantees

What happens if Simpl ships the wrong item?
If Simpl Fulfillment ships an order wrong, Simpl pays the return shipping and re-ships the correct order at its own cost. Simpl's pick-and-pack accuracy is 99.99%.
What is Simpl Fulfillment's order accuracy rate?
Simpl Fulfillment's pick-and-pack accuracy is 99.99%. When Simpl does ship an order wrong, it pays the return shipping and re-ships the correct order at its own cost.
What is Simpl's same-day shipping cutoff?
Orders that reach Simpl Fulfillment before 12pm Central Time ship the same business day. Simpl doesn't charge extra for same-day shipping.
How long does it take to get started with Simpl Fulfillment?
Most brands are live with Simpl Fulfillment within 5–7 days. Simpl schedules the inbound inventory shipment so brands keep shipping orders during the move.
Will my orders stop shipping while I switch to Simpl?
Simpl Fulfillment schedules your inbound inventory shipment so you can keep shipping orders while you move. Most brands are live with Simpl within 5–7 days.
How fast does Simpl receive new inventory?
Simpl Fulfillment receives and puts away new inventory within 1–3 days of arrival, and checks each shipment against its packing list.

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