How eCommerce Order Fulfillment Works

We offer in flat, transparent pricing, powerful tools, and an awesome team that's focused on delivering the best experience to your customers.

Switching to Simpl: the timeline

Most brands go live within 5–7 days. Here's what happens along the way.

Step	What happens	Timing
Schedule your inbound	We plan your inventory shipment with you, so you keep shipping orders during the move.	Before your inventory ships
Receiving	We receive your inventory, check it against your packing list, and put it away. Receiving is free. Inbounds that don't meet our receiving requirements can be billed under the Terms of Service.	Within 1–3 days of arrival
Test orders	We run a few live test orders.	Before you switch over
Go live	Your orders start shipping from Simpl.	Most brands within 5–7 days

Product Creation

You create or source a unique product you're ready to sell. Sales are going well, and you're struggling to keep up with orders, so you partner with Simpl to help ensure your customers can get your awesome product, fast.

Connecting Channels

It's simple to connect your brand with Shopify, BigCommerce, WooCommerce, Squarespace, Amazon, Walmart, eBay, Etsy, TikTok Shop. Connecting is free and takes a few minutes. Need something custom? Ask us about API integrations.

Shipping Inventory

Now, it's time to ship your inventory! We'll work with you to find the best options to get your products straight to our warehouse.

This is the most exciting step as once you're past this, it's
all on autopilot!

Receiving & QC

This is where Simpl takes over! We'll begin quickly receiving your inventory and ensuring everything is ready to ship. At this point, we can also do any additional prep work necessary before the products head to fulfillment.

We pick the smallest box that fits each order, which saves you money and cuts packaging waste.

Orders Sync

Our software pulls in your orders all day long so they can go straight to our picking team. 98.8% of orders received by 12pm CT ship the same day.

Sometimes we're too quick to ship but our software allows you to add fulfillment delays if you need extra time between.

Packaging & SOPs

Once the order is picked, it heads to our packing team, where we pack the order per your requirements. We work closely with our clients to design SOP's that fit their exact brand needs, so your customers get the experience they deserve.

We've done a lot to make orders match the brand. Custom crinkle paper, custom packaging, handwritten notes, custom inserts, custom tape, etc. Whatever it is your brand needs, we'll make it happen.

Discounted Shipping

We've worked hard to get the best rates possible for both international and domestic shipping. When you partner with Simpl, you get access to all of those rates. We have a method and rate to match almost anything.

We also bundle all of our fees into 1 fee per order. This helps keep you know exactly what you'll pay for any order - all that matters is the weight. We provide everything else - postage, packaging, dunnage, and more.

THE ORDER IS HEADED TO YOUR CUSTOMER

Everything Syncs

As soon as the order ships, tracking syncs back to your store, and your store sends its own shipping email. You can always trust that everything is up to date, always. This includes order statuses, returns, and real-time accurate inventory.

Seamless Returns

We also help with returns! Every client gets a branded returns portal. We receive, inspect, and restock or set aside returns by your rules. We'll help get returns received in, exchanges sent out, and customers kept happy!

We can fold apparel, polybag items, and make sure your products are ready to be shipped back out in pristine condition!

Continuous Growth

We're here to support you every step of the way as your brand continues to grow and needs change. We offer omnichannel fulfillment as well as B2B fulfillment, FBM, FBA Prep, etc. You can always be sure we'll have a logistics solution or we'll point you in the right direction!