Reverse logistics
Returns processing without switching your 3PL
Keep your fulfillment where it is and send your returns to us. We inspect, grade and rework every return, then ship the sellable product back to your warehouse or hold it for you. Ask us about re-fulfilling it straight to your next customer.
Your 3PL ships well. Returns are a different job.
Plenty of brands have a fulfillment partner they're happy with and a returns pile they aren't. Returns take more hands per unit than outbound orders, and a warehouse built for speed on the way out often lets them sit. Splitting returns out to a team that does them every day is how a lot of apparel brands get that inventory back.
Who returns-only processing is for
It fits brands that are happy with their outbound fulfillment but are losing inventory, time or money on returns. Usually that's apparel, footwear and accessories brands with around 500 or more returns a month, where every returned unit needs real handling before it can be sold again. If your returns sit in boxes for weeks, come back marked damaged without proof, or never make it back into sellable stock, that's the problem this solves.
How returns-only processing works
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Returns ship to us
Your returns app or return labels point customers to our warehouse instead of your fulfillment center. Nothing changes on your storefront.
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Inspected and graded
Every item is matched to its order and checked by hand for stains, odors, wear, damage, missing tags and missing pieces, then graded against rules you set: sellable as-is, sellable after rework, or not sellable.
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Reworked
Garments are refolded, re-bagged and re-barcoded. Footwear is cleaned, stuffed, reshaped, re-tissued and re-boxed. Steaming is available for brands with larger return volume.
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Sellable product goes where you want it
We ship it back to your 3PL in batches, or hold it and ship on request. Re-fulfillment is available too; ask us.
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Unsellable product handled your way
Your call: returned to you, disposed of, donated or liquidated. Anything marked damaged is photographed first.
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Everything visible
Each return's status, the customer's reason, damage photos and restock counts are in your dashboard, so you never have to ask what happened to a return.
Ask us about re-fulfillment
Shipping restocked returns back to your 3PL costs freight and time, and the product sits in a box while it travels. Re-fulfillment skips that trip: we keep the sellable returns here and ship them to your next customer when that SKU sells. If that would help, ask us and we'll talk through whether it fits your setup.
Minimum, pricing and turnaround
Returns-only service generally starts around 500 returns a month and is quoted per client, based on your volume, product mix and the rework each return needs. That minimum applies only when another 3PL handles your fulfillment; if Simpl is your fulfillment partner, there's no returns minimum.
Most returns are inspected, reworked and back in sellable stock within 5 business days of arriving at our warehouse. For brands with more volume, including returns-only clients, we can commit to faster turnaround, as fast as 2 business days, and we put it in writing before we start.
