Does every Simpl client get a dedicated account manager?

Yes. Every Simpl Fulfillment client gets a dedicated account manager: one named person who knows your account and works directly with you, not a ticket queue. There's no volume threshold, so a brand that has just stopped packing its own orders gets the same named contact as a larger account. You reach them by email, and replies come the same business day, often faster.

One person who knows your account

With a shared support queue, your question can go to whoever picks it up next, and that person may not know your products, your packaging spec or what happened with last week's inbound shipment. Your Simpl account manager knows you by name and works directly with you from the day you sign, through onboarding, which usually takes 5 to 7 days, and once orders are flowing. Each question starts from what they already know about your business.

How do you reach your account manager?

By email. You get a direct email line to your account manager, and hey@simplfulfillment.com reaches the account management team. Responses come the same day, often faster, during business hours: Monday to Friday, 9am to 5pm Central Time. Account support isn't run through a chat window or a messaging app, and the chat box on this website isn't how you reach them. The same-day promise applies to email. Support is available in English and Spanish.

Does it cost extra or depend on order volume?

No. A dedicated account manager comes standard for every Simpl client, whatever your monthly volume, rather than as a paid add-on or a tier for larger accounts. The pricing page lists what else comes standard.