ShipBob's ratings are solid on the Shopify App Store and split on Trustpilot. The reviews tell you how support and shipping feel once you're a customer. They don't tell you what you'll be quoted. ShipBob doesn't publish its per-order fulfillment fee or its minimum, and its own FAQ says you "can start with even just a thousand orders monthly." If you ship a few hundred orders a month, get the minimum in writing before you read another review.
What the ratings say
Platform | Rating | Reviews | Who's reviewing |
|---|---|---|---|
4.3 / 5 | 285 | Shopify merchants using ShipBob's app | |
4.0 / 5 | 1,089 | Anyone; ShipBob invites its customers to review | |
1 / 5 | 11 | Merchants and shoppers whose packages ShipBob handled |
The Trustpilot average hides a split: 73% of reviews are five stars and 17% are one star, with little in between. Trustpilot also notes that ShipBob asks its customers for reviews, and that it replied to 39% of negative reviews, usually within 48 hours. The BBB score rests on 11 reviews, and two of the three most recent come from shoppers whose delivery went wrong, not brands that hired ShipBob. Separately, the BBB rates ShipBob A+ as a business, which is its own grade, not a customer score.
What merchants praise
Trustpilot's summary of recent reviews says merchants like ShipBob's staff, the smooth onboarding, the dashboard and responsive account managers. G2 reviewers praise the staff and the automation too. That lines up with what ShipBob sells. Its software is free for customers, its turnkey integrations cover Shopify, BigCommerce, WooCommerce, Amazon, Walmart, eBay and others, and it runs 50+ fulfillment centers across the US, Canada, the UK, the EU and Australia.
What merchants complain about
The same Trustpilot summary lists the complaints: slow responses, trouble reaching a real person, shipment delays, inaccurate tracking and lost packages. G2 reviewers add stowing delays and software glitches. Recent one-star Trustpilot reviews describe international orders held under new hazmat shipping rules, slow receiving and a mispick. These are individual reports, and no platform says how often they happen. Read them as a list of questions to ask.
Ask early who you'll actually deal with. ShipBob's pricing page promises on-site support reps at each fulfillment center but doesn't promise a named account manager.
Two parts of ShipBob's Terms of Service decide how the delivery complaints play out for you:
- Lost and damaged packages. You have 45 days from the estimated delivery date to claim a lost parcel and 30 days to claim a damaged one, and ShipBob pays a claim only after the carrier pays it (Clause 8.3). ShipBob also accepts no liability for delayed deliveries (Clause 8.4).
- Shipping-time commitments. ShipBob's SLAs don't apply in a list of cases that includes orders where you didn't send a volume forecast in time and orders where volume at a facility exceeds 10% of your prior 30-day average there (Clause 7.3). Before a launch or a sale, send the forecast.
What ShipBob costs and how the fees work
ShipBob quotes every account individually and lists implementation, receiving, storage, and pick, pack and ship as its standard fees, without amounts. The biggest line, the per-order fulfillment fee, covers packing, order processing, shipping and the picks included in your plan, and its amount depends on that plan. The smaller fees are published in ShipBob's help center, on its B2C pricing and additional services pages. For US fulfillment centers, as of October 2026:
Fee | Amount |
|---|---|
Fulfillment fee per order | Set by your quote |
Implementation | Set by your quote |
Each unit beyond your plan's included picks | $0.35 |
Fragile packing | $0.45 per unit |
Dangerous goods / hazmat | $0.25 per order |
Return processing | $1.70 per order plus $0.90 per unit, before any return label |
Receiving | $40 for the first 2 hours, then $45 an hour |
Inbound that arrives without a receiving order | $25 a day once 24 hours pass |
Storage | $5 a bin, $10 a shelf, $40 a pallet per month, prorated daily |
Paying by credit card | 3% on top, for USD accounts using only US centers |
A shipment that takes three hours to receive costs $85 ($40 plus $45), and a returned two-item order costs $3.50 to process ($1.70 plus two units at $0.90). Neither is large, but on top of a quoted fulfillment fee they make the monthly bill harder to predict. ShipBob can also change most fees on 30 days' written notice, and it passes through carrier surcharges for fuel, dangerous goods and peak season, with what it calls commercially reasonable efforts to give 15 days' notice (Terms, Clause 5.2). Our ShipBob pricing breakdown goes through every line item.
The minimum and the contract
ShipBob's FAQ confirms "a minimum monthly spending requirement for fulfillment and minimum order volume requirements" and gives no figures. The same answer mentions starting with a thousand orders a month. ShipBob doesn't call that the minimum, but it shows the volume it has in mind. If the minimum would be most of your bill, you'd be paying for capacity you don't use, so ask for the dollar figure and the implementation fee before you compare quotes.
The contract is looser than the pricing. ShipBob's Terms set no minimum term: you can terminate at any time, for any reason, as long as you don't owe a balance (Clause 14.1). ShipBob can also end the relationship without cause on 30 days' notice. Your inventory has to be out before termination takes effect, and goods left 30 days after that can be disposed of at your cost. Unpaid invoices accrue interest from the sixth day past due, at 18% a year in the US and Canada (Clause 5.7).
Who ShipBob suits
- Brands selling in several countries. Stock in Canada, the UK, the EU or Australia lets you ship locally instead of paying international postage from one US warehouse.
- Brands already near a thousand orders a month. At that volume the minimum is less likely to dominate your bill, and you can spread inventory across ShipBob's US centers.
- Teams with someone to run the account. Creating receiving orders, managing stock at several sites and checking an itemized invoice is steady work. If someone owns it, ShipBob's software gives them plenty to work with.
Who should look elsewhere
- Founders whose bill would be mostly minimum. If you ship a few hundred orders a month, get the minimum in writing first. If it's close to what you'd spend anyway, the network isn't doing much for you.
- Brands that want one person to email. Reaching a real person is a recurring complaint in the reviews, and ShipBob's pricing page promises on-site reps, not a named manager.
- Brands that want a predictable bill. Hourly receiving, extra-pick fees, per-unit returns and passed-through surcharges make a month harder to forecast than a single per-order price.
Alternatives worth a quote
- Keep packing orders yourself for now. If you're well below the volume a 3PL minimum is built for, you'd mostly be paying the minimum. Revisit when packing starts crowding out the rest of the business.
- ShipMonk. Another quote-based 3PL. Its pricing page explains its monthly minimum: your projected monthly order volume times your first-item pick fee, less 20%. Our ShipMonk vs ShipBob comparison covers the differences.
- A single-warehouse 3PL with an all-in order price. If you sell mostly in the US, one warehouse and one per-order price that includes postage is easier to budget than a network priced line by line.
We're Simpl Fulfillment, a 3PL too, and we work the third way: one warehouse in Austin, TX, and one per-order price, starting at $7, that includes postage, with carrier surcharges, when they apply, billed per our terms. There's a $750 monthly minimum, billed pay-the-difference, so a month under $750 costs only the gap.
For a side-by-side, read Simpl Fulfillment vs ShipBob or see why brands look for a ShipBob alternative. To put a number next to ShipBob's quote, get a Simpl quote or check our pricing.
Sources
- ShipBob: pricing, fulfillment costs, affordable fulfillment FAQ, Terms of Service, performance data, global fulfillment, integrations
- ShipBob help center: US B2C pricing, US additional services pricing
- Reviews: Shopify App Store, Trustpilot, BBB, G2
- ShipMonk: pricing
Updated October 2026. If anything here is out of date, email us and we'll fix it.
FAQs
What do ShipBob reviews say?
Mostly good on the Shopify App Store (4.3 out of 5 from 285 ratings) and split on Trustpilot (4.0 out of 5 from 1,089 reviews, with 73% five-star and 17% one-star). Merchants praise the staff, the onboarding and the dashboard. The complaints are about slow support, trouble reaching a real person, shipment delays, inaccurate tracking and lost packages. The reviews don't cover cost, so get ShipBob's minimum and per-order fee in writing too.
What do ShipBob reviews say about support?
They're split. Trustpilot's summary of recent reviews says merchants praise ShipBob's staff and responsive account managers, while others report slow responses and trouble reaching a real person. Trustpilot shows ShipBob replied to 39% of negative reviews, usually within 48 hours. ShipBob's pricing page promises on-site support reps at each fulfillment center but not a named account manager, so ask who your contact will be before you sign.
Is ShipBob worth it for a small brand?
It depends on two numbers ShipBob only gives on a quote: the per-order fulfillment fee and the monthly minimum. ShipBob's FAQ confirms a minimum monthly spend and minimum order volumes without figures, and says you can start with even just a thousand orders monthly. If you ship a few hundred orders a month, ask for both numbers in writing before you compare quotes.
How much does ShipBob cost per order?
ShipBob doesn't publish its per-order fulfillment fee. It's set by your quote and covers packing, order processing, shipping and the picks included in your plan. ShipBob's help center lists the add-ons for US fulfillment centers: $0.35 for each unit beyond your included picks, $0.45 per fragile unit and $0.25 per hazmat order. Storage is $5 a bin, $10 a shelf and $40 a pallet per month, prorated daily. Our ShipBob pricing breakdown has every line item.
Does ShipBob have a minimum?
Yes. ShipBob's FAQ says there is a minimum monthly spending requirement for fulfillment and minimum order volume requirements, and it doesn't publish either figure. Ask for both in writing, along with the implementation fee, before you compare quotes.
What does ShipBob charge for receiving?
ShipBob's help center lists US receiving at $40 for the first two hours and $45 for each hour after that, so a three-hour receiving job costs $85. You create a Warehouse Receiving Order in the ShipBob dashboard and attach a printed copy to each box or pallet. Inventory that arrives without one is charged $25 a day once 24 hours pass, and ShipBob's Terms say inbound inventory that skips its receiving instructions brings delays and additional fees.
Can I leave ShipBob?
Yes. ShipBob's Terms of Service let you terminate at any time, for any reason, as long as you don't owe a balance, and ShipBob can terminate without cause on 30 days' notice (Clause 14.1). Your inventory has to be out before termination takes effect, and goods left 30 days after that can be disposed of at your cost. Run your next 3PL in parallel during the move so orders keep shipping.
What happens if ShipBob loses a package?
You file a claim with ShipBob within 45 days of the estimated delivery date for a lost parcel, or within 30 days for a damaged one. ShipBob's Terms say it pays a claim only after the carrier responsible pays it, and that it has no liability for delayed deliveries (Clauses 8.3 and 8.4). Lost packages are among the complaints in Trustpilot's summary of ShipBob reviews, so ask how claims work before you sign.
