ShipHero's warehouse management software starts at $15,000 a year. On top of that there's a one-time onboarding fee that typically starts around $5,000, and contracts start at 12 months. The entry plan, Core, includes 25,000 direct-to-consumer shipments a year, and each shipment past that costs $0.24. If you've seen $1,850 a month quoted, that was the old plan: a flat monthly fee with no annual commitment, which ShipHero's own site still showed in May 2026. Some third-party guides list $1,995 a month instead, a figure that isn't on the archived copies of ShipHero's plan page.
The other thing to know before pricing it is that ShipHero now sells software only. The warehouses that used to trade as ShipHero Fulfillment became LVK in 2024, and LVK prices by quote. So the cost depends on which of three things you're doing: running your own warehouse on ShipHero, handing your orders to LVK, or using a different 3PL.
What ShipHero charges for the WMS
ShipHero's pricing page lists three plans. Core "starts at $15,000/year" and is described as "for brands and 3PLs moving up to a real WMS." Growth and Enterprise are custom-priced. ShipHero calls every figure on the page "guidance, not a quote," so read the numbers below as its published starting rates.
Core includes:
- 25,000 DTC shipments a year. A shipment is one non-voided shipping label, so voided labels don't count and several orders merged onto one label count once.
- Unlimited users, SKUs and warehouses, and no per-client fee if you're a 3PL.
- 10 store connections. Extra ones cost $20 a month each for connections 11 to 25, and less beyond that.
- No wholesale orders. Those bill at $2.10 an order, however the order ships.
Past the 25,000 shipments, you either pay $0.24 a shipment as you go or prepay a block at a lower rate. Prepaid shipments cost $0.22 each for the first 15,000 and step down to $0.151 for shipments 60,001 to 75,000. ShipHero's own example is 75,000 extra shipments for $18,000 pay-as-you-go or $13,785 prepaid.
The one-time onboarding and implementation fee is due when the agreement starts. The subscription itself is invoiced monthly.
The add-ons are mostly for larger operations: single sign-on is $500 a month on Core, light-directed picking carts start at $95 a cart a month and pack stations at $295, and EDI connections carry a setup fee plus a monthly fee per retailer. A small brand can ignore most of that list. A brand selling to retailers that require EDI can't.
Why older guides say $1,850 or $1,995 a month
ShipHero used to publish a flat monthly price. An archived copy of its Standard plan page from May 2026 reads "For $1,850 a month," lists 5 users with unlimited SKUs and orders, and promises a "pay as you go model" with "no annual commitments" and a 30-day money-back guarantee. That page now redirects to a general software page with no price on it.
The $1,995 figure comes from third-party pricing guides, at least one of which describes it as an increase from $1,850. Neither archived copy of ShipHero's page shows it.
The new pricing isn't the old price cut or raised. It measures something different.
Old Standard plan | Current Core plan | |
|---|---|---|
Published price | $1,850 a month | From $15,000 a year, which is $1,250 a month |
Commitment | "No annual commitments" | Contracts start at 12 months |
Orders | Unlimited | 25,000 DTC shipments a year, then $0.24 each |
Users | 5 | Unlimited |
Onboarding | Listed as free on the archived page from March 2025 | One-time fee, typically from about $5,000 |
On ShipHero's published numbers, a year of the old plan cost $22,200. Core at pay-as-you-go rates reaches that figure at about 55,000 shipments a year: $15,000 plus 30,000 extra shipments at $0.24. Below that volume the new subscription is cheaper than the old one, before the onboarding fee. Above it you pay more than the old flat rate. Either way you take on a 12-month commitment the old plan didn't have.
What the software costs per order
The $15,000 floor is the same whether you ship 3,000 orders a year or 25,000, so the per-order cost depends almost entirely on volume. This table assumes one label per order and uses only ShipHero's starting rates. The last row includes 25,000 extra shipments at the pay-as-you-go rate.
Orders a month | Shipments a year | Core subscription per shipment | First year per shipment, with $5,000 onboarding |
|---|---|---|---|
300 | 3,600 | $4.17 | $5.56 |
500 | 6,000 | $2.50 | $3.33 |
1,000 | 12,000 | $1.25 | $1.67 |
About 2,080 | 25,000 | $0.60 | $0.80 |
About 4,170 | 50,000 | $0.42 | $0.52 |
That is software only. Rent, labor, packaging, postage, insurance and equipment are all still yours to pay.
At 500 orders a month, $2.50 an order for software is a lot to add to a bill that already includes all of those. The included allotment says who ShipHero built Core for: 25,000 shipments a year is about 2,080 orders a month. A brand well below that is paying for capacity it doesn't use, and one near or above it gets warehouse software for well under a dollar an order.
What you sign
The pricing page gives the headline terms and the software terms of service give the rest.
- Term. Contracts start at 12 months. Multi-year contracts let unused shipments roll into the next year and get the best per-unit rates.
- Renewal. The agreement renews automatically for one year unless either side gives written notice at least 30 days before the term ends.
- Renewal price. The pricing page says renewal increases are capped at 10% across every charge. The terms say renewal pricing comes from your order form, or from ShipHero's then-standard pricing if the order form doesn't set it. Ask for the cap to be written on the order form.
- Leaving early. The termination section covers termination for cause. Elsewhere the terms say "all payment obligations are non-cancelable, and all amounts paid are non-refundable" except where the agreement provides otherwise. Plan on paying for the full term you sign.
- Your data. After the agreement ends you have 30 days to ask for your data, and ShipHero "may withhold access" until any fees owed are paid. Your order and inventory history lives in the WMS, so export it before the term runs out.
- Trial. The pricing page offers guided demos and a trial account. It doesn't mention the money-back guarantee from the old plan.
LVK, formerly ShipHero Fulfillment
ShipHero ran its own fulfillment warehouses for years. In August 2024 that business launched as LVK, which its launch announcement describes as a subsidiary of ShipHero. LVK's fulfillment centers page lists sites in Allentown, Fort Worth, North Las Vegas and Jacksonville, plus one each near Toronto and Vancouver. Its site says the network runs on ShipHero's WMS and pitches apparel, consumer packaged goods and electronics brands with complicated fulfillment needs.
LVK doesn't publish a standard per-order rate for picking, packing and shipping; that part comes by quote. Its pricing page, which still uses the ShipHero Fulfillment name in places, is headed "But Where's the Pricing?" and says no two fulfillment clients are the same. What it does publish is in its terms of service:
- Account setup is $0.
- If your agreement doesn't set receiving fees, the defaults are $0.31 a unit, $3.60 a carton and $10.82 a pallet.
- Storage is whatever your agreement says.
- Agreements renew automatically for one-year terms unless either side gives 30 days' written notice.
- Ending fulfillment takes 90 days' notice "with penalty fee outlined in signed agreement," and removal labor is $45 an hour.
- LVK "reserves the right to change any and/or all Fees and Compensation without notice."
So an LVK quote needs the same reading as any 3PL quote: get the per-order rate, storage, receiving, the monthly minimum if there is one, and the exit penalty in writing before you compare it with anything else.
What the reviews are actually about
ShipHero's Trustpilot profile shows 3.8 out of 5 from 612 reviews, and 90% of those reviews are five-star. Trustpilot adds its own caution: only six reviews arrived in the last 12 months, and ShipHero hasn't invited customers to review recently, so the score may not be representative.
The profile also mixes two businesses. Several of the one-star reviews from 2023 and 2024 are about the fulfillment service that is now LVK: late orders, wrong items, billing disputes. One of them, from 2024, complains about a new "$500/month tech fee." That is one fulfillment client's account, and no such fee appears on the WMS pricing page.
Recent complaints about the software are mostly about support. One customer in 2026 wrote that support is email-only and can take days on a critical issue. Another said the carrier rates shown in the software didn't match what the carrier actually quoted. On the other side, reviewers name individual support and onboarding staff they were happy with, and one 2026 reviewer praised how fast the software is improving.
Which path fits
Buying the WMS makes sense when you already have the space and the people, and enough volume for the floor to spread thin. That means somewhere near the 25,000 shipments a year Core includes, or a wholesale and retail business that needs EDI and structured receiving. It also suits 3PLs, because ShipHero doesn't charge by client or by warehouse.
LVK is the option if you want ShipHero's software and don't want to run the warehouse. You'll be comparing a private quote, so the terms above matter as much as the per-order rate.
Another 3PL, or no change yet, fits a founder shipping a few hundred orders a month. If the problem at that size is the hours you spend packing, software at $2.50 to a little over $4 an order doesn't give them back. And if your volume is below a 3PL's monthly minimum, packing your own orders a while longer may cost less than either a 3PL or a WMS contract. Our comparison of 3PL minimums shows where those floors sit, and the ShipBob pricing breakdown prices one of the best-known outsourced options.
Questions to ask ShipHero before you sign
- What annual shipment allotment is on my order form, and what do I pay if I come in under it?
- Is the 10% renewal cap written into the order form, and what is the renewal price if I let it auto-renew?
- What does the onboarding fee cover for my setup, and what would add to it?
- Will I be charged for labels I buy through my own carrier accounts or a reseller? The terms set a fee of at least $0.35 a label when you ship through a reseller ShipHero hasn't approved.
- How do I export my data at the end, and in what format?
- What is support's response time on a ticket that stops shipping?
Where Simpl fits
Simpl Fulfillment runs this site. We're a 3PL in Austin, Texas, and our warehouse runs on ShipHero's WMS, which makes us a ShipHero customer and, for fulfillment, an alternative to LVK. Read this section with that in mind.
Using a 3PL that runs on ShipHero is a way to get a ShipHero-run operation without signing the software contract or staffing a warehouse. The price works differently, though. Simpl's pricing starts at $7 per order, a flat rate per order that includes picks, packing, postage and packaging. Carrier surcharges, when they apply, are billed per our terms. That is a fulfillment price, so don't set it against ShipHero's per-shipment software cost. One pays for the whole job and the other pays for the software you'd do the job with.
Standard ecommerce fulfillment accounts have a $750 monthly minimum, billed pay-the-difference: if a month's order billing comes in under $750, we bill the shortfall so order billing reaches $750; storage is billed separately. That works out to roughly 90 to 100 orders a month for light packages on standard shipping, and heavier, larger or faster shipments reach it with fewer orders. Our pricing page has the full structure.
On terms, Simpl's terms of service set a three-month auto-renewing term with 60 days' exit notice. ShipHero's software contract starts at 12 months, renews for a year and needs 30 days' notice before the term ends. Those are different lengths for different products, and our comparison of 3PL contract terms puts 3PL terms side by side. Simpl charges no onboarding fee, onboarding takes five to seven days, and everything ships from one warehouse. If you sell on Shopify, our guide to 3PLs for Shopify brands covers the wider field.
Updated November 2026.
Sources
- ShipHero pricing page and software terms of service.
- Internet Archive copies of ShipHero's Standard plan page from March 2025 and May 2026.
- LVK launch announcement, fulfillment centers page, pricing page and terms of service.
- Trustpilot profile for ShipHero.
- Simpl Fulfillment pricing page and terms of service.
FAQs
How much does ShipHero cost per month?
ShipHero's pricing page says plans start at $15,000 a year, which is $1,250 a month, invoiced monthly on a contract that starts at 12 months. A one-time onboarding and implementation fee, typically starting around $5,000, is due when the agreement begins. The Core plan includes 25,000 DTC shipments a year, and shipments beyond that cost $0.24 each pay-as-you-go or less when prepaid. ShipHero describes these as starting rates and guidance, not a quote.
Is ShipHero still $1,850 a month?
No. ShipHero's Standard plan page listed $1,850 a month with no annual commitment as recently as May 2026, according to an Internet Archive copy. Some third-party guides list $1,995, a figure the archived ShipHero pages do not show. ShipHero's current pricing page replaces that plan with annual plans starting at $15,000 a year.
Does ShipHero still offer fulfillment?
ShipHero's fulfillment warehouses launched as a separate brand, LVK, in August 2024. LVK's launch announcement describes it as a subsidiary of ShipHero, and its site says its warehouses in the United States and Canada run on ShipHero's WMS. LVK does not publish a standard per-order rate for picking, packing and shipping, which it quotes, though its terms of service list default receiving fees.
Does ShipHero charge per user?
No. ShipHero's pricing page says users, SKUs, warehouses and 3PL clients are unlimited on every plan and never change the price. Pricing is based on annual shipment and order volume, store connections beyond the 10 included, features and hardware or support add-ons.
Can you cancel ShipHero before the contract ends?
ShipHero's terms of service describe termination for cause and say payment obligations are non-cancelable and amounts paid are non-refundable except where the agreement provides otherwise. The agreement renews automatically for one year unless written notice of non-renewal is sent at least 30 days before the term ends. Ask ShipHero what your order form says about ending early before you sign.
Is ShipHero worth it for a small Shopify store?
At a few hundred orders a month, the $15,000 annual floor works out to roughly $2.50 to $4 an order for software alone, before rent, labor, packaging and postage. The Core plan includes 25,000 shipments a year, about 2,080 orders a month, so the pricing fits brands near that volume, wholesale shippers and 3PLs better than a store shipping a few hundred orders.
