CDL Last Mile Solutions is a family-owned regional parcel carrier headquartered in New York City. Founded in 1955 as a trucking and messenger service for the Tri-State area, it now delivers across the Northeast and Mid-Atlantic from seven distribution centers. If a retailer's shipping notice says your order is with "CDL," this is the company that has it.
CDL handles business-to-business, business-to-consumer and person-to-person deliveries for ecommerce stores and retailers in its region, which is why the name shows up on order confirmations from stores you have never seen it attached to before.
Where CDL Last Mile delivers
CDL offers overnight delivery in New York, New Jersey, Connecticut, Pennsylvania, Delaware, Washington, DC, Maryland and Virginia, and says it is expanding coverage to Boston and Pittsburgh. Its seven distribution centers, per CDL's service-area page (checked September 2026), are:
- New York, NY
- Moonachie, NJ
- Ridgewood, NY
- Westampton, NJ
- New Rochelle, NY
- Beltsville, MD
- Old Bethpage, NY
If a tracking update names Moonachie or Ridgewood, that is one of CDL's distribution centers.
CDL describes itself as reaching over 50 million consumers every day, with a 98% on-time performance rating and lower pricing than the national carriers. Those three figures are CDL's own marketing claims. We have not verified them and this article does not vouch for them.
Does USPS deliver CDL packages?
We read CDL's About Us, Service Area, Services and Contact pages in September 2026, and none of them describes a USPS handoff. Those pages describe a last-mile carrier that delivers out of its own distribution centers, with same-day, next-day and overnight tiers. They do not say how any particular package will arrive. If you need to know whether yours is coming from a CDL driver or the post office, ask CDL's Client Resolution team rather than assuming either way.
The confusion is understandable, because some carriers do work that way. DHL eCommerce, for example, moves parcels through its own network and then hands them to USPS for the final leg. The CDL pages we reviewed describe a different model, and you should not generalize one carrier's arrangement to the other.
How to track a CDL Last Mile package
Start with the retailer, not with CDL. The CDL Tracking ID usually comes from the store that shipped your order, in the shipping confirmation email or on your order page. If it is not there, ask the store for it. That ID is what CDL's tracking page asks for.
Then use CDL's public tracking page: apps.cdldelivers.com/Tracking-Page/track. It loads without a login and has one field, labelled "Enter your CDL Tracking ID." The form has no field for an order number, phone number or address. One older tracking link, ship.cdldelivers.com/Xcelerator/Tracking/Tracking?package, redirected to that same page when we checked in September 2026.
If you follow several shipments across carriers, 17TRACK lists CDL Last Mile as a supported carrier, so you can paste the same ID there. CDL's own page is the primary source, so check it first when a package is actually late.
How late does CDL deliver?
CDL's Services page lists same-day, regional next-day and overnight delivery tiers. Neither that page nor CDL's Contact page states an hour by which drivers stop for the day, or how redelivery works after a missed attempt, so this article cannot give you one. Any promised date comes from the retailer that shipped your order.
What CDL's Contact page does publish is when its Client Resolution team is available:
- Monday to Friday, 8:00 AM to 10:00 PM Eastern
- Saturday, 10:00 AM to 7:00 PM Eastern
- Sunday, 10:00 AM to 6:00 PM Eastern
Those hours are the closest thing on CDL's Contact page to an answer for "how late" questions. They are support hours, not delivery hours, so read them as when you can reach CDL about a package rather than when a driver might still arrive. The same pages say nothing about how long an address change takes to apply, so ask when you call.
How to contact CDL Last Mile
- Phone: 212-243-5600
- Customer support email: support@CDLdelivers.com
- Headquarters: 132 W. 24th Street, New York, NY 10011
- Client Resolution hours: Mon to Fri 8 AM to 10 PM, Sat 10 AM to 7 PM, Sun 10 AM to 6 PM, Eastern
Have the CDL Tracking ID ready before you call or write. It is the same reference CDL's tracking page uses.
What to do if a CDL package is late or not delivered
- Check the tracking page for the latest scan and compare it with the delivery date the retailer promised. A package that is still "in transit" on the promised date is late; one with no scans at all may not have reached CDL yet.
- Look for a delivery notice at the door or with a building manager or neighbor if tracking says "delivered" and you do not have the package.
- Contact CDL during Client Resolution hours with the Tracking ID and ask for the last known location and the next delivery attempt.
- If CDL cannot locate the package, go back to the retailer. The store shipped it and is the party that can reship or refund.
If you run a store and CDL exceptions are reaching your inbox, our guide to handling a delivery exception covers what to tell customers and when to reship.
What CDL means if you ship in the Northeast
The case for a regional carrier is that a dense metro corridor can be served from a nearby distribution center instead of through a national hub network, and CDL markets its overnight states on lower pricing than the national carriers. For a shipper with heavy New York and New Jersey volume, that is an option worth quoting.
The trade-offs sit on the recipient side. CDL publishes overnight service in eight states, and tracking lives on a separate site under a name a recipient may not recognize. A customer who has to look up who CDL is before trusting a delivery notice is what that unfamiliarity costs. Weigh it against any rate savings before routing a lane to any regional carrier, CDL included. Our last-mile delivery overview walks through how the final leg fits into the wider fulfillment picture.
Simpl's ecommerce fulfillment service picks, packs and ships orders with UPS, USPS or FedEx. Every shipment carries a tracking number from one of those three carriers.