Common exceptions include incorrect or incomplete addresses, recipient not available, damage, refusal to accept shipment, insufficient postage, and restrictions that prevent delivery.
When would I be charged fees for delivery exceptions?
You may incur additional charges if the carrier reroutes or returns a shipment due to an exception. Exceptions caused by inaccurate recipient information or refusal to accept may also result in fees.
How can I prevent delivery exceptions with my shipments?
Tips to prevent exceptions include providing accurate delivery details, packaging items securely, alerting recipients of deliveries, purchasing extra insurance, and working with reliable carriers.
What happens when a recipient is not available for delivery?
If a delivery attempt is made but the recipient is unavailable, the carrier will typically attempt delivery again the next business day. Packages may be taken to a local facility for recipient pickup after several attempts.
Can recipients refuse delivery shipments?
Yes, recipients have the right to refuse delivery if they do not want or did not order the shipment. This results in a delivery exception and the package being returned.
How long does it take for an undeliverable shipment to be returned?
Return transit times vary by carrier and current location of the package. Expect return delivery between 2 days to 2 weeks. Contact your carrier for more specifics.
What information do I need to track an exception shipment?
To track a shipment with an exception, gather the carrier name, tracking number, recipient contact information, and original delivery address. This info helps carriers investigate issues.
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