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Frequently Asked Questions

Yes, we maintain 99.99% order accuracy through barcode scanning, quality control checks, and process verification. In the rare case of an error, we cover all costs to correct it including return shipping and re-fulfillment - no questions asked.
Every client gets a dedicated account manager: a real person who knows you by name and works directly with you on day-to-day questions. You reach them by email, and replies come the same business day, often faster. Business hours are Monday to Friday, 9 AM to 5 PM CT.
Orders received by 12 PM CST ship the same day. Orders received after 12 PM ship the next business day. During peak seasons (Black Friday, holiday rushes), we maintain this standard through expanded staffing and extended hours - no slowdowns when you need us most.
The entire platform is included at no extra cost - inventory management system, returns portal, automation tools, real-time order tracking, and detailed reporting. Everything you need to run efficient operations is built into our service with no hidden software fees.
No. Setup and onboarding are free, and you're live in 5–7 days. Receiving is free as well, apart from a charge for inbound shipments that don't follow our receiving guidelines. Your bill is the flat per-order rate, storage by the space you use, and returns, plus carrier surcharges when they apply. Standard ecommerce fulfillment accounts have a $750 monthly minimum, billed pay-the-difference: if a month's order billing comes in under $750, we bill the shortfall so order billing reaches $750. For comparison, in The Fulfillment Advisor's 2026 survey, 55% of providers charge a one-time setup fee, averaging $373.06, and connecting a shopping cart averages another $316.56.
The entire platform is included at no extra cost - inventory management system, returns portal, automation tools, real-time order tracking, and detailed reporting. Everything you need to run efficient operations is built into our service with no hidden software fees.
Yes. Standard packaging is included in the flat per-order rate: our stock is recycled mailers, recycled bubble and standard boxes, and we pick what fits each order. If you want branded boxes, your own inserts or packing slips, or a specific eco material, raise it when you ask for a quote. Inserts and packing slips you supply can go in with our approval, and specific eco materials can be sourced on request.
No, as long as the shipment meets our receiving requirements. Every client gets free receiving, merch drops included: when your inventory arrives we check it for compliance, count pallets and cases against your packing list, and shelve it, with a 1–3 day turnaround. The requirements are one SKU per master carton, a barcode on each unit you sell, a packing list, and standard four-way pallets. Shipments that don't meet them are billed at $45 per person-hour for the extra labor under our terms of service. If you're comparing 3PL quotes, our pricing guide shows what receiving costs at providers that charge for it, by pallet, carton or hour.
Our flat per-order rate covers picking (up to three picks per order), packing, standard packaging materials such as boxes, mailers, and padding, and the postage to ship the order. The rate varies with package weight and shipping service. There are no setup or onboarding fees, and receiving is free, apart from a charge for inbound shipments that don't follow our receiving guidelines. Storage is billed separately by the space you use (small bin, large bin, shelf, or pallet), and carrier surcharges, such as peak-season, residential, or oversize fees, are billed per our terms when they apply. Every fee is disclosed, so there are no hidden fees.
We can have you up and running in 5-7 days, not weeks. Our streamlined onboarding adapts to your timeline - whether you need to move quickly or prefer a gradual transition. We handle inventory receiving, system integration, and testing to ensure everything works perfectly before going live.

There's no hard line, but brands usually feel it once active SKUs climb past a few hundred and toward the thousands. Variant matrices get you there fast: 40 styles in 12 sizes and 3 colors is over 1,400 SKUs. If your catalog is deep enough that mispicks and inventory drift have become a regular problem, you're in high-SKU territory, and that's what we're built for.

Not for merch drops. Standard ecommerce fulfillment accounts have a $750/month minimum, billed pay-the-difference: if a month's order billing comes in under $750, you pay for what you used plus the difference up to $750. Merch drops are exempt from that minimum, which is what makes seasonal and limited-edition drops that ship in bursts workable here. There is no setup or onboarding fee either: we receive your inventory, set up your kitting and packaging spec, and get you live without an upfront onboarding charge. Receiving is free unless an inbound shipment doesn't meet our receiving requirements, per our terms. From there you pay flat rates for the storage, pick/pack, and shipping you actually use. Carrier surcharges, when they apply, are billed per our terms.

If you're spending more than a few hours daily on fulfillment, or if packing orders is keeping you from growing your business, it's time to consider outsourcing. The right 3PL partner will save you time and often reduce shipping costs while improving delivery speeds for your customers.
Absolutely. We fulfill everything from individual retail orders to full pallet shipments, including EDI compliance, custom labeling, and freight shipping. Our flexible system handles both your direct-to-consumer and wholesale fulfillment needs under one roof with the same dedicated account manager.
Yes! From subscription boxes to promotional bundles, we handle all types of kitting and light assembly. Our team can build custom kits as orders come in or pre-assemble items for faster shipping. We also offer product bundling, promotional inserts, and gift wrapping services.
Returns are handled for every fulfillment client, at any volume, and billed per return. Each return is inspected and graded against rules you set. Sellable items are refolded, re-bagged, re-barcoded and put back into stock, and anything we mark damaged is photographed so you can see why. Your customers get a branded returns portal, and unsellable items are sent back to you, disposed of, donated or liquidated, whichever you choose. Most returns are back in sellable stock within 5 business days of arriving. Brands with more volume can get turnaround as fast as 2 business days. The full process is on our returns processing page.

Yes, $750 a month. At flat-rate pricing starting at $7/order, that's about 100 orders at our lightest tier, and fewer if your products are heavier or you add kitting or FBA prep. Most growing brands clear it without thinking about it.

The minimum funds the parts that come standard: a real account manager who knows your account, and same-day shipping. You're not paying extra for being small. You get the full operation at a flat per-order rate, with a floor that keeps it fair on both sides.

Yes! We handle everything under one roof - Amazon FBA prep, direct-to-consumer fulfillment, kitting services, custom assembly, and specialized prep requirements. Our flexible approach means you can consolidate all fulfillment needs with one partner instead of managing multiple vendors.
The entire platform is included at no extra cost. This includes our inventory management system, returns portal, automation tools, and real-time order tracking - everything you need to run your operations efficiently.
Yes! Our new system can print custom gift messages unique to each order, giving you complete control over the unboxing experience. We also offer handwritten notes - just ask your account manager for details.
Yes - we provide worldwide shipping through established carrier networks. We'll work with you to find the most reliable and cost-effective international shipping solutions for your business.

Every variant is stored and tracked as its own SKU with real-time inventory, and the picker confirms the exact size and color against the order before it's packed. Our order accuracy runs 99.99%, and on the rare miss we cover the return shipping and re-fulfillment at our cost.

No. There is no per-project setup fee to start a merch drop with Simpl. We receive your inventory, set up your kitting and packaging spec, and get you live without an upfront onboarding charge. You pay for receiving, storage, pick/pack, and shipping at flat rates.

Yes. Size-by-color matrices are the core of what this page is about. Each size and color is its own tracked SKU, so a customer who orders a medium in navy gets a medium in navy.

Yes. Custom gift messaging is part of our kitting service. We can include branded inserts, custom notes, tissue paper, stickers, and other unboxing touches so each drop ships with the look and feel your brand wants, not generic warehouse packaging.

Yes. We fulfill direct-to-consumer and wholesale from one inventory pool. DTC orders ship pick-and-packed and same-day; wholesale ships palletized and retailer-compliant, with EDI, routing guides, and ASNs when your stockists require them.

We ship with the major carriers and rate-shop each order so your drop goes out at the best mix of cost and transit time. Whether a drop is a few orders or a few thousand, orders flow through the same carrier setup with real-time tracking back to your store.

Receiving turnaround is 1–3 days. We sort and put away large, multi-variant receipts by exact SKU, so your inventory goes live with accurate counts and is ready to sell.

Yes. Simpl connects natively to Shopify. Orders sync automatically the moment a drop goes live, inventory counts stay accurate in real time, and tracking flows back to your store, so a sudden spike in orders is handled without manual exports or spreadsheets.

Pricing starts at $7/order, including pick, packaging and postage. There's a $750/month account minimum billed pay-the-difference, so if a month's orders come in under $750 you're charged only the gap. No hidden fees or surprise surcharges for a complex catalog.

We ask that inventory arrive a few business days before your drop launches so receiving, QC, and any kitting are finished before the first order lands. Larger or more complex drops benefit from a bit more runway, so it is best to share your launch date with us early and we will confirm timing for your specific drop.

Yes. We ship merch drops internationally through major carriers, with customs documentation handled on outbound orders. If a drop has a meaningful international audience, tell us the destinations up front and we will set up the right carrier and service mix for those orders.