Bonjoro: Thank You Videos is a powerful video messaging platform designed to help businesses and creators send personalized welcome, thank-you, and follow-up videos to their customers and subscribers. This innovative tool integrates seamlessly with various CRM and email marketing tools, automating the process of sending personalized videos at key moments in the customer journey.
Key features of Bonjoro include:
- Personalized video messaging for customers and subscribers
- Integration with CRM and email marketing tools for automated video sending
- Customer filtering based on order value, product SKU, or other criteria
- Multi-device video recording, including mobile apps
- Custom branding and call-to-action buttons on video thank-you pages
- Centralized platform for collecting and publishing customer testimonials
Bonjoro is particularly well-suited for small and medium-sized businesses, eCommerce stores, and content creators looking to build stronger relationships with their customers and subscribers through personalized video messaging.
Bonjoro offers a range of pricing plans to cater to different user needs, from individuals to businesses:
- Free Plan:
- 50 videos per month
- Bonjoro branding included
- 1 custom integration/funnel
- Basic Plan: $15/month
- Unlimited videos
- Custom branding
- 3 custom funnels
- 1 message template
- Pro Plan: $39/user/month or $396/year
- Unlimited videos
- 5 custom funnels
- 5 message templates
- Campaigns, team inboxes, and data exports
- Grrrowth Plan: $79/user/month or $792/year
- Unlimited videos
- Up to 25 custom integrations and message templates
- Rollups (broadcast videos to a group)
- Ability to remove Bonjoro branding
Bonjoro offers both monthly and annual billing options, with annual billing providing up to 40% savings compared to monthly plans. A free trial is available for paid plans, with no credit card required.
For the most up-to-date pricing information, visit the official Bonjoro pricing page: https://www.bonjoro.com/pricing
Bonjoro: Thank You Videos has received overwhelmingly positive reviews from users, with an impressive overall rating of 5 out of 5 stars (100% of ratings are 5 stars).
Users particularly appreciate:
- The app's ease of use and setup, with simple integration processes
- Increased customer retention and repeat purchases (one user reported a 34% increase in re-orders)
- The personal touch that helps businesses stand out from competitors
- The ability to engage with customers and thank them for their business
- Support for recording videos on the go via mobile apps
Positive user quote:
"Bonjoro has done WONDERS for SAVVY beverage! It's easy to use, and gives such a wonderful personal touch to our customer service."
While the majority of users have had positive experiences, some minor concerns have been raised:
- Occasional issues with video uploads failing, though the company was reported to be responsive in addressing these problems
- Some users noted infrequent app crashes or bugs
A user highlighting an area for improvement:
"Out of 4 videos, 2 failed to upload and there was no easy way to know they had failed. (I didn't notice until days later). That's 2 missed opportunities to welcome my new clients.. and isn't that the point of Bonjoro? It was frustrating."
Despite these minor issues, the overall sentiment remains highly positive, with users praising Bonjoro for its ability to help build stronger customer relationships and drive increased repeat business and customer loyalty.
For more detailed reviews, you can check the following sources:
Bonjoro: Thank You Videos offers versatile applications for eCommerce businesses. Here are the primary use cases:
- Customer Onboarding and Activation
- Send personalized welcome videos to new customers or trial signups
- Increase conversion rates and initial engagement
- Example: CXL, an online education company, increased their trial conversions by 18% using Bonjoro welcome videos
- Pre-Sales Demos and Meetings
- Send personalized videos before sales demos or meetings
- Reduce no-show rates and increase engagement
- Example: Design Pickle reduced their demo no-show rate by 22% with Bonjoro videos
- Post-Purchase Thank You Videos
- Send personalized thank you videos to new customers
- Build relationships and increase repeat business
- Example: Goat Milk Stuff, an e-commerce store, sends personalized thank you videos to all new customers
- Testimonial and Case Study Collection
- Easily request and collect video testimonials from satisfied customers
- Build social proof and credibility
- Example: Monk Store, a men's fashion brand, used Bonjoro to collect reviews and testimonials, becoming the #1 rated brand in their category on Trustpilot
- Customer Appreciation and Retention
- Send personalized videos to customers at key milestones
- Keep customers engaged and build loyalty
- Example: Bonjoro customers have reported 15-30% increases in repeat sales by sending personalized thank you videos
These use cases demonstrate how Bonjoro can significantly benefit eCommerce businesses by enhancing customer relationships, increasing engagement, and driving repeat sales through personalized video messaging at various stages of the customer journey.