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Frequently Asked Questions

Yes, we maintain 99.99% order accuracy through barcode scanning, quality control checks, and process verification. In the rare case of an error, we cover all costs to correct it including return shipping and re-fulfillment - no questions asked.
Every client receives a dedicated account manager who learns your business, understands your requirements, and serves as your primary point of contact. No ticket systems, no rotating support staff - just one person who knows your business and is available Monday-Friday 9 AM to 5 PM CST.
Orders received by 12 PM CST ship the same day. Orders received after 12 PM ship the next business day. During peak seasons (Black Friday, holiday rushes), we maintain this standard through expanded staffing and extended hours - no slowdowns when you need us most.
The entire platform is included at no extra cost - inventory management system, returns portal, automation tools, real-time order tracking, and detailed reporting. Everything you need to run efficient operations is built into our service with no hidden software fees.
No setup fees, no onboarding charges, and no receiving fees - period. While most 3PLs charge $500-2,000 in setup fees plus $0.25-0.50 per item for receiving, we believe these should be included in our service. You only pay for actual fulfillment and storage, with complete transparency from day one.
The entire platform is included at no extra cost - inventory management system, returns portal, automation tools, real-time order tracking, and detailed reporting. Everything you need to run efficient operations is built into our service with no hidden software fees.
We provide free standard packaging including right-sized corrugate boxes and recycled mailers, plus kraft tape for sustainability. Our smart packaging system reduces waste and shipping costs. Need custom packaging? We can accommodate that as well and only charge standard storage fees for your custom materials - no markup or handling fees like most 3PLs.
No, we provide complimentary good-faith receiving for all inventory shipments. This includes inspection, scanning, and putaway into our warehouse management system at no charge. Unlike most 3PLs that charge $0.25-0.50 per item plus appointment fees, we believe receiving should be included as part of our service.
Our flat-rate fee includes picking, packing, standard packaging materials (boxes, mailers, padding), shipping costs, and order processing - all bundled into one simple price based on package weight. No setup fees, no onboarding charges, no receiving fees, no per-item picking charges, no packing fees, no surprise "handling" costs. You pay one flat rate per order, period. This typically saves 20-40% compared to 3PLs with complex itemized pricing plus separate shipping charges.
We can have you up and running in 5-7 days, not weeks. Our streamlined onboarding adapts to your timeline - whether you need to move quickly or prefer a gradual transition. We handle inventory receiving, system integration, and testing to ensure everything works perfectly before going live.

No. Simpl does not require monthly minimums for merch drop fulfillment. You pay flat-rate fees for the storage, pick/pack, and shipping you actually use, which keeps the model workable for seasonal and limited-edition drops that ship in bursts rather than at a steady monthly volume.

If you're spending more than a few hours daily on fulfillment, or if packing orders is keeping you from growing your business, it's time to consider outsourcing. The right 3PL partner will save you time and often reduce shipping costs while improving delivery speeds for your customers.
Absolutely. We fulfill everything from individual retail orders to full pallet shipments, including EDI compliance, custom labeling, and freight shipping. Our flexible system handles both your direct-to-consumer and wholesale fulfillment needs under one roof with the same dedicated account manager.
Yes! From subscription boxes to promotional bundles, we handle all types of kitting and light assembly. Our team can build custom kits as orders come in or pre-assemble items for faster shipping. We also offer product bundling, promotional inserts, and gift wrapping services.
We make returns simple with our automated returns portal that lets customers generate return labels instantly. You choose to use our discounted shipping rates or your own carriers. We process returns within 1-2 business days and charge only a flat processing fee per return. Custom return rules and donation programs are available.
Every client receives dedicated account management and enterprise-level service regardless of size - that's why we have a $750 monthly minimum. This is typically reached with just ~100 orders per month, much lower than industry standards. If your monthly fees don't reach $750, you only pay the difference. This ensures growing brands get the same premium service as our largest clients.
Yes! We handle everything under one roof - Amazon FBA prep, direct-to-consumer fulfillment, kitting services, custom assembly, and specialized prep requirements. Our flexible approach means you can consolidate all fulfillment needs with one partner instead of managing multiple vendors.
The entire platform is included at no extra cost. This includes our inventory management system, returns portal, automation tools, and real-time order tracking - everything you need to run your operations efficiently.
Yes! Our new system can print custom gift messages unique to each order, giving you complete control over the unboxing experience. We also offer handwritten notes - just ask your account manager for details.
Yes - we provide worldwide shipping through established carrier networks. We'll work with you to find the most reliable and cost-effective international shipping solutions for your business.

No. There is no per-project setup fee to start a merch drop with Simpl. We receive your inventory, set up your kitting and packaging spec, and get you live without an upfront onboarding charge. You pay for receiving, storage, pick/pack, and shipping at flat rates.

Yes. Custom gift messaging is part of our kitting service. We can include branded inserts, custom notes, tissue paper, stickers, and other unboxing touches so each drop ships with the look and feel your brand wants, not generic warehouse packaging.

We ship with the major carriers and rate-shop each order so your drop goes out at the best mix of cost and transit time. Whether a drop is a few orders or a few thousand, orders flow through the same carrier setup with real-time tracking back to your store.

Yes. Simpl connects natively to Shopify. Orders sync automatically the moment a drop goes live, inventory counts stay accurate in real time, and tracking flows back to your store, so a sudden spike in orders is handled without manual exports or spreadsheets.

We ask that inventory arrive a few business days before your drop launches so receiving, QC, and any kitting are finished before the first order lands. Larger or more complex drops benefit from a bit more runway, so it is best to share your launch date with us early and we will confirm timing for your specific drop.

Yes. We ship merch drops internationally through major carriers, with customs documentation handled on outbound orders. If a drop has a meaningful international audience, tell us the destinations up front and we will set up the right carrier and service mix for those orders.