Amazon considers people and businesses to sell and show items available to be purchased online from those modest beginnings; Amazon has become the biggest online web-based business retailer and quite possibly has the best products and brands.
AMAZON RETURN POLICY
Every eCommerce business sells products to its customers; building loyal customers for your company proves to be a difficult task. For that, all companies try to give complete services to their customers, and one of them Is returning the product. Any seller registered in amazon FBA lets amazon handle all the shipping and returns, and refunds.
When a client requests a return of an FBA-fulfilled item, Amazon notifies the seller through email. When a customer demands a discount on an FBA-satisfied item, Amazon informs the dealer through email, and assets from that deal are required to be postponed until the client's arrival of the item to the satisfaction community.
When a client demands a return on FBA items, Amazon informs the dealer through email and then delays the return for doing some inspections. Amazon makes sure to inspect and look at the item closely that the customer has sent to see that:
- The product given back or returned by the client is sellable.
- The product is not damaged or is not marketable due to its condition.
Suppose the item is returned and considered "unsellable" due to being damaged or harmed. In that case, Amazon needs to conclude who is liable for the harm before choosing whether the client or the trader is responsible.
To look who is responsible for the FBA return, there are a few things that are considered, such as:
1. Amazon clients can return most items within 30 days after conveyance. At the point when a client plans to replace a thing, they have as long as 45 days to have it conveyed to amazon, which then Amazon will assess whether the thing is "sellable" or "unsellable." If an item mentioned for a return doesn't show up at Amazon's, Amazon charges the client and repays the seller.
2. When the client finishes the return by having the thing conveyed to the fulfillment place, Amazon at that point decides if the item is in a "sellable" or "unsellable" condition. If there is no visible harm and the product is in good condition, it is considered sellable, whereas if the product is damaged, then it is returned, and the seller is charged for it.
Related article: How to Sell on Amazon for Beginners Using FBA a Step by Step Guide
HOW TO HANDLE AMAZON RETURN AS A SELLER
To handle the situation as a seller on amazon, we should avoid collecting all the return products. When the number of products increases, it becomes more challenging to handle them. That is why you should track your returned orders and should move them to the second step as soon as possible.
Once you have the product that is in resalable condition, the first step that you should do is remove all the labels and stickers on them. To resell the product, you should always clear all the old tracking numbers and other information.
If you are lucky to get the product in new condition from the customer, then you can resell it on amazon by relisting it, and it would be easy to sell, but the product is used or old, then you have to test and grade them, which could take some time. When you put the product again on the list, you have to provide an appealing description to increase its chance of getting sell.
WAYS OF RETURNING THE PACKAGE ON AMAZON AS A CUSTOMER
Amazon gives two options to the customers when it comes to returning the order. You have to do some essential step on their website like logging in and giving a reason for your return; the two methods that amazon provides for returns are as follows:
A return label will be given to Amazon by email. You may also get additional paperwork. Print these materials. Pack any tags with the order you're returning. If you have the product's packaging arrived, you can place it back in the box and replace the old delivery label with your new one. Otherwise, you'll need to get a correct box for it and padding materials like paper, packaging peanuts, or bubble wrap. Ensure the box is secured with tape, shut, and your padding does not allow the item to bounce around inside. Follow any remaining instructions provided by Amazon.
DROPPING IT OFF ON AMAZON LOCATION
You may get the alternative to drop off the thing at an Amazon area or with one of their accomplices. For instance, an Amazon storage, a Kohl's, or a UPS Store might have the option to take your return. These choices rely upon the thing and your area. On the off chance that you choose a drop-off choice, you, for the most part, need to pack it safely and append a transportation mark, similarly as depicted for sending a return via mail. You'll now and then have the choice of a crate-free return. You should carry the thing to the drop-off area and show them the QR code that Amazon gave you. No tape or pressing peanuts required.
Return in eCommerce means that customers can give the product if they find any problem with it. Suppose you are running a business on Amazon, and you are registered on Amazon FBA. In that case, Amazon will be responsible for all returns, and the seller has to follow the amazon return policy. Amazon has some specific points that they keep in mind while inspecting any product when returning. Amazon has some steps, and in the end, it tells if the seller or the customer is responsible for the damage or loss.