USPS Lost My Package: What Do I Do?

In this post, we outline what to do if your USPS package goes missing and provide some tips on how to avoid it happening in the first place. Stay tuned!

It's happened to all of us: we wait patiently for a package to arrive, and when it doesn't show up, we scramble to figure out what went wrong. If your package never arrives or is lost in transit by the USPS, don't worry - there are steps you can take to get your parcel back. Here's what you need to know about USPS lost packages.

Submit A Request For Missing Mail

First and foremost, when seven days have gone from the day of delivery, you should make a missing mail search request with the USPS. Of course, there isn't a guarantee that it will work, but USPS retrieves a large percentage of the parcels for which consumers file search requests! If USPS locates your item, it will be redirected to you or the original recipient.

Here is what you need to do:

1. Obtain the necessary information before making your request to the USPS:

2. The postal address of the sender

3. Postal address of the recipient

4. The sort of box or envelope you utilized, as well as the size and shape of it

5. Identification information like your USPS tracking information, mailing date, or a photo of your delivery label

6. Contents explanation, including what it is and the name, type, color, and size (if applicable)

7. Images that may aid USPS in identifying your package


What Is The Procedure For Submitting A Missing Mail Request?

The USPS will send an email verifying receipt of your Missing Mail Search Request when they have received it.


The USPS will utilize your tracking number and review all times your shipment was scanned in transit to determine where it went missing from the radar. You'll get updates on your shipment through email as the USPS can get more information about it.


Hopefully, you'll get an email letting you know that your shipment has been discovered! The USPS will next try its utmost to package and dispatch the goods to the address you supplied on your Missing Mail Search Request.


Check Out If You May File An Insurance Payout For A Lost Shipment

Once 15 days have gone since the shipment notification, you can file a USPS insurance complaint if you mailed your product with any Priority Mail service. If you sent your package using Priority Mail Express, you could be entitled to a complete refund!


If on the other side, you purchased supplementary shipping coverage, users can proceed to submit a complaint with their shipping software.


International shipments, on the other hand, are a different issue. Most third-party shipping insurance firms will not file a claim for a lost foreign cargo until 40 days following the shipment date.


The Most Common Reasons For Lost USPS Packages

The address label breaks off, or the mailing label becomes smudged or unreadable, which is the most typical reason for shipments being lost by the USPS. If this situation happens, the USPS and other major carriers recommend including an additional address label with destination and return addresses inside the item. The Post Office will be able to open the thing and create a new mailing label without returning it to the shipper.


When Is A Package Considered To Be Officially Lost By The United States Postal Service (USPS)?

Before you file a search query to find some mail, the USPS must determine that it is missing, and various types of lost mail have varying time restrictions. Before you request that the USPS look for a missing mail piece, it must've been missing for at least seven days from the date of sending for most mail categories.