FedEx Hold at Location means your package is going to a FedEx pickup point instead of your door. You collect it there in person with a government-issued photo ID. FedEx holds it for up to 7 days, then returns it to the shipper.

Why your tracking says Hold at Location

A package ends up on hold in one of two ways.

You or the shipper asked for it. On the FedEx tracking page, enter the tracking number, choose Manage Delivery, then Hold at Location, and pick a location. The FedEx Delivery Manager app does the same and gives you a QR code for pickup. A request made before midnight the day before scheduled delivery should be ready the next day. Some shippers restrict delivery options, so the choice may not appear on every shipment.

FedEx moved it after a delivery attempt. If a package needed a signature or could not be left at your address, FedEx may take it to a nearby location and leave a door tag.

Either way, FedEx sends a text, automated phone call, or email when the package is ready. You can pick it up any time after that during the location's business hours, which vary by store.

How long FedEx holds it

Up to 7 days. After that, FedEx returns the package to the shipper. The FedEx Hold at Location page and the FedEx Delivery Manager FAQ both state the window that way, with no business-day qualifier, as of September 16, 2026.

One caution for door-tag packages: the Delivery Manager FAQ's door-tag answer gives a shorter window of 5 business days before the package may be returned. Treat the earlier date as your deadline and go as soon as the ready-for-pickup notice arrives.

What to bring to pick it up

Bring a government-issued photo ID every time, and keep the tracking number handy, since FedEx's door-tag instructions ask for both. Then two separate checks apply.

If the name on your ID does not match the name on the label, you need the tracking number.
If the address on your ID does not match the address on the label, you need the tracking number and one alternative form of ID: a utility bill or statement, a health or auto insurance card, a property statement from a county or city website, or a credit card statement.

For a package addressed to a business, bring proof of your connection to it, such as a bill or a business card. A package that requires an adult signature is released only to someone 21 or older.

Picking up after a missed delivery

First find where the package is held. Track the number on fedex.com, scan the door tag barcode in the FedEx Mobile app, or text the word follow plus the door tag number to 48773. If you still need help, call 1.800.GoFedEx (1.800.463.3339). At the counter, bring the door tag or the tracking number plus your photo ID. The same name and address checks apply.

Where the pickup points are

FedEx names FedEx Office and Walgreens stores as examples of hold locations. Only participating locations hold packages, so check the FedEx location finder with your ZIP code. Once a hold is in place, track the package to see which location has it.

Does Hold at Location cost anything

FedEx's Delivery Manager FAQ lists FedEx Hold for Pickup among the options it calls complimentary. The options that FAQ says start at $5.55 per request are different ones: delivering to another address, delivering on another day, and scheduling a delivery time. Checked September 16, 2026.

Hold at Location versus Hold for Pickup

The difference is when the request is made. Hold for Pickup is arranged before the package ships, so it is addressed to a FedEx location from the start. Hold at Location redirects a package already in transit. FedEx holds both for up to 7 days.

Can someone else collect it

Anyone who lives at the same address can pick up your package with the tracking number and a government-issued photo ID showing the label address, or one of the alternative documents above. A Delivery Manager QR code can also be shared, as long as the package does not require an adult signature.

For other FedEx questions, see our guides to FedEx Priority Overnight and choosing the right FedEx box, or browse the Simpl support center.

What is FedEx "Hold at Location"?