What is FedEx "Hold at Location"?

FedEx Hold at Location routes a package to a staffed FedEx pickup point instead of a home or office. You collect it in person on your own schedule, which keeps deliveries from sitting on a porch, getting stolen, or bouncing back to the sender when no one's home.

Where you can pick up

Hold at Location works at FedEx Office and FedEx Ship Center stores, plus participating Walgreens, Walmart, and grocery partners. Use FedEx's location finder, enter a ZIP, and it shows nearby pickup points with hours, directions, and full addresses.

How pickup works

FedEx notifies you by text, email, or phone when the package arrives at the location. Bring a government-issued photo ID and the tracking number to collect it. If the name on your ID doesn't match the package, the tracking number verifies you're the right recipient.

How long it's held

Locations hold a package for pickup for a set window, typically up to 7 business days, before returning it to the sender, so plan to collect it within the week.

When to use it

Hold at Location is worth it for high-value orders, apartments without a doorman, or any address where a package left at the door is a risk.