Route is a cutting-edge software tool designed to revolutionize the way eCommerce businesses handle package protection and order tracking. This innovative platform offers a suite of features aimed at enhancing the post-purchase experience for both merchants and customers.
Key features of Route include:
- Package protection against loss, theft, or damage
- Real-time package tracking with dynamic maps and notifications
- Branded tracking experience for merchants
- Carbon-neutral shipping options
- AI-powered product recommendations
Route's primary goal is to streamline the shipping process, reduce customer support costs, and increase overall customer satisfaction. By providing a comprehensive solution for package protection and tracking, Route empowers online retailers to focus on their core business while ensuring a smooth delivery experience for their customers.
Route offers a flexible pricing structure to accommodate businesses of various sizes and needs:
- Basic Plan (Free):
- Package protection
- Carbon-neutral shipping on protected orders
- Basic tracking features
- Pro Plan (Starting at $349/month):
- All features in the Basic plan
- AI-driven product recommendations
- Branded tracking experience
- Carbon-neutral shipping on all orders
- Custom Plan:
- Tailored solutions for enterprise-level brands
- Pricing varies based on specific requirements
For consumers, package protection costs are calculated as a percentage of the order value:
- Orders under $100: Typically $0.98
- Higher-value orders: 1.75-2.5% of the order total
Route offers both monthly and annual billing options for its paid plans. The Basic plan is free to install, making it accessible for businesses of all sizes to get started with Route's services.
For the most up-to-date pricing information, visit the official Route pricing page: Route Pricing
Overall Rating: 4.1 out of 5 stars (based on 413 reviews)
Users of Route generally appreciate the app for its cost-saving benefits and efficient claims processing. Here's what customers are saying:
Positive feedback:
"For four years we have had Route - spanning 527 orders and counting - and although our customers can opt out of purchasing it, most pay the small surcharge for the insurance (typically $1-3 for our orders)."
"Route's customer service is very helpful! They were able to fix a problem I was having in integrating Route into my store. There's always someone there to help! Requests for reimbursement are easy to initiate. Customers seem to like Route as well."
Negative feedback:
"It is good but also not too good. The onboarding was great, but after that... They handle each claim differently, they can modify orders and process refunds without an email or notification, and it's very hard to connect with someone there."
Users particularly appreciate:
- Cost savings on shipping and product costs
- Efficient claims processing, often resolving within a week
- Easy setup and seamless integration with eCommerce platforms
- Straightforward package protection and tracking
- Excellent customer support with fast response times
Common concerns include:
- Limited insurance protection (covering only merchandise value, not shipping costs or taxes)
- Difficulty in getting customers to file police reports for lost orders over a certain amount
- Occasionally confusing claims process, with some claims being automatically declined without human review
For more detailed reviews, visit:
Route Protection and Tracking offers several key use cases for eCommerce businesses:
- Shipping Protection
- Description: Route Protect offers premium package protection against loss, theft, or damage.
- Example: A customer's package was stolen from their doorstep. They filed a claim with Route and received a refund within 1-2 business days, saving the merchant from potential negative feedback and financial loss.
- Package Tracking
- Description: The Route mobile app allows customers to visually track all their online orders in one place.
- Example: An online retailer integrated Route's tracking feature into their Shopify store, resulting in a significant reduction in customer support inquiries about order status.
- Sustainability Initiatives
- Description: Route's "Green Package Protection" offsets carbon emissions of protected shipments.
- Example: An eco-conscious eCommerce brand partnered with Route to offer carbon-neutral shipping, enhancing their brand reputation and attracting environmentally conscious customers.
- AI-Powered Product Recommendations
- Description: Route's AI engine suggests relevant products to customers based on their purchase history and browsing behavior.
- Example: A fashion retailer implemented Route's recommendation engine and saw a 15% increase in repeat purchases and a 10% boost in average order value.
- Efficient Claims Resolution
- Description: Route streamlines the process of handling lost, stolen, or damaged packages.
- Example: A small online boutique saved countless hours of customer service time by leveraging Route's automated claims process, allowing them to focus on core business activities.
These use cases demonstrate how Route can benefit eCommerce businesses by improving customer satisfaction, reducing operational costs, and driving additional sales through enhanced post-purchase experiences.
When considering alternatives to Route Protection and Tracking, it's essential to evaluate options based on your specific business needs. Here are some top alternatives:
- Onfleet
- Best for: Businesses focusing on local deliveries and route optimization
- Standout feature: Advanced route optimization algorithms
- Why it's great: Onfleet excels in streamlining last-mile delivery operations
- Learn more about Onfleet
- Bringg
- Best for: Large enterprises with complex logistics needs
- Standout feature: Comprehensive delivery and fulfillment cloud platform
- Why it's great: Bringg offers end-to-end visibility and control over the entire delivery process
- Learn more about Bringg
- FarEye
- Best for: Companies looking for a flexible, AI-powered delivery management solution
- Standout feature: Dynamic route planning and optimization
- Why it's great: FarEye's machine learning capabilities continually improve delivery efficiency
- Learn more about FarEye
- Samsara
- Best for: Businesses with large fleets requiring comprehensive fleet management
- Standout feature: Integrated hardware and software solution
- Why it's great: Samsara provides real-time visibility into fleet operations and driver safety
- Learn more about Samsara
- AfterShip
- Best for: eCommerce businesses focused on shipment tracking and returns management
- Standout feature: Multi-carrier tracking support
- Why it's great: AfterShip offers a user-friendly interface and extensive integration options
- Learn more about AfterShip
When choosing between Route and these alternatives, consider factors such as:
- The size of your business and volume of shipments
- Specific features required (e.g., route optimization, package protection, tracking)
- Integration capabilities with your existing eCommerce platform
- Budget and pricing structure
- Customer support quality and availability
Evaluate each option based on your unique business requirements to find the solution that best fits your needs. It's often helpful to take advantage of free trials or demos when available to get hands-on experience with each platform before making a decision.
