How Many Times Will UPS Attempt Delivery?

UPS may attempt delivery up to three times, at its discretion on regular delivery days, typically retrying the next business day. It may redirect an undeliverable package to a nearby Access Point when the recipient isn't available, and returns it to the sender if it's still undelivered after the final attempt.

What the InfoNotice tells you

After the first unsuccessful delivery attempt, UPS leaves an InfoNotice at the door. It includes a 12-digit Delivery Notice number and checked boxes that show what happens next: another delivery attempt, or the package already routed to a nearby UPS Access Point.

Redirect or reschedule before the next attempt

You don't have to wait for all three tries. Using the number on your InfoNotice at ups.com, you may be able to:

• Reschedule delivery for a later date
• Redirect the package to a UPS Access Point for pickup
• Release it without a signature, for eligible packages, so the driver can leave it

Packages held at a UPS Access Point

If a package moves to a UPS Access Point, you have up to seven calendar days to pick it up. Bring a government-issued photo ID with the name and address that match the package; if your ID doesn't show that address, bring proof of residency too, such as a current utility bill. Some packages also require a release code from the shipper. After the seven-day window, UPS returns the package to the sender.

Signature-required packages

Some packages need an adult signature from someone 21 or older and can't be left at the door or released with a signed InfoNotice.

Shipping same-day with Simpl

If you're a merchant looking to tighten your own shipping timelines, Simpl Fulfillment ships eligible orders received before its daily cutoff (12pm CT) the same day.