Specialized Supplement Fulfillment for Growing Brands

How do you ensure order accuracy for complex supplement orders?

We use triple-verification with barcode scanning at three stages: receiving (when your products arrive), picking (when we pull items for orders), and packing (final verification before shipping). Every product is scanned multiple times, which maintains our 99.99% accuracy rate. If we ever make a mistake, we immediately send replacements and make it right at no cost to you.

How fast do supplement orders ship from your facility?

Same-day processing for orders placed by 12pm CT. With our standard service, customers receive their supplements within 2-3 business days nationwide.

How do you protect fragile supplement containers during shipping?

Our well-trained team uses specialized packing techniques for fragile supplements. Glass bottles get extra bubble wrap protection and strategic void fill to prevent movement during transit. We use quality dunnage materials to cushion all sides and ensure nothing shifts in the box. Our packers are specifically trained to handle glass containers and delicate supplement products with the care they deserve.

What makes your supplement fulfillment services different?

Our combination of supplement-specific expertise, central location for fast shipping, real-time inventory tracking, and dedicated account management helps supplement brands grow while maintaining high quality standards.

How do you handle returns for supplement products?

All returns are inspected to determine if they can be restocked or need disposal. We process returns quickly to minimize inventory loss and maintain quality standards.

What are your quality control processes for supplement orders?

Every supplement order goes through multiple quality checkpoints, including lot number verification, expiration date checking, condition inspection, and accurate order picking confirmation before shipping.

Can you handle both B2C and B2B supplement fulfillment?

Yes, we support both direct-to-consumer and business-to-business supplement fulfillment. Our systems can accommodate different packaging requirements, shipping methods, and documentation needs for each channel.

Do you handle lot tracking and expiration date management?

We maintain detailed lot tracking through our warehouse management system (WMS), ensuring complete traceability from receipt to delivery. Each product batch is carefully tracked and monitored, allowing quick identification for quality control or recall purposes.

What experience do you have with glass supplement bottle fulfillment?

Our team has extensive experience handling glass supplement bottles with specialized packing materials and procedures to prevent breakage. We use extra cushioning and secure packaging methods to ensure fragile items arrive safely.

How much does supplement fulfillment cost?

Pricing starts at $7/order, which includes the first three picks, postage, and packaging. There's a $750/month account minimum, billed pay-the-difference, so you're only charged the gap if your orders come in under it. Final pricing depends on your order volume, SKU count, and storage needs.

Do you require a Certificate of Analysis (COA) for supplement inventory?

No, we don't require a COA at receiving. It's optional and handled case by case, so if your brand or a retail partner needs COAs tracked we can build that into the process, but it's never a barrier to getting your inventory in and shipping.

Do you offer temperature-controlled storage for supplements?

Our storage is ambient — we don't run refrigerated or climate-controlled warehousing. For supplements that need to stay clear of heat or cold extremes, flag them during onboarding and we'll tell you straight whether ambient storage is the right fit.