Background and Acquisition Journey Deliverr emerged as a significant player in the third-party logistics (3PL) sector, catering to e-commerce businesses with a network of third-party facilities for product fulfillment. Initially, Shopify acquired Deliverr in 2022 for $2.1 billion, integrating it into the Shopify Fulfillment Network. However, in a turn of events in 2023, Flexport acquired the entire Shopify Fulfillment Network, including Deliverr, accounting for 13% of Flexport's stake. This acquisition marked a transition from Shopify's direct oversight to Flexport's management, significantly impacting Deliverr's operational structure and workforce, including a 20% reduction in staff.
Technology Integration Despite the shifts in management, Deliverr continues to offer integration with various e-commerce platforms, facilitating somewhat automated order processing and inventory management. The platform's capability to sync with online stores remains a feature, albeit with potential room for technological advancements and improvements.
Fulfillment Speed and Warehouse Network Deliverr's fulfillment network, primarily composed of third-party facilities, can sometimes result in delays, hindering the swift processing and shipping of orders. The reliance on a third-party network has reportedly made coordination and timely responses a challenge, potentially affecting the overall speed of service and customer satisfaction.
Customer Support One of the noticeable areas where Deliverr seems to be lagging is customer support. Following the staff reductions post-acquisition, the customer support aspect appears to have taken a hit, with reports of difficulties in obtaining prompt responses and solutions. The transition to Flexport's management seemingly brought about a change in the customer service dynamics, possibly affecting the quality and efficiency of service.
Cost Structure Deliverr maintains a pricing structure that allows for some transparency in terms of fulfillment costs. Their online calculator is a tool businesses can use to get a sense of potential expenses, although it might benefit from further refinements to offer a more comprehensive view of costs involved.
Handling Returns Managing product returns is an area where Deliverr maintains a structured approach, albeit with room for improvement. The current system allows for the handling of returns, including inspection and inventory updates, but might benefit from enhanced efficiency and customer-centric strategies.
The Flexport Transition Flexport's acquisition marked a pivotal point in Deliverr's journey, potentially signaling a shift in its market approach and services. As a known entity in the digital freight forwarding and customs brokerage sector, Flexport's influence on Deliverr's operations remains to be fully seen, with anticipation of possible enhancements in logistics and network capabilities.
Conclusion In light of recent developments, Deliverr stands at a crossroads, with opportunities for growth and improvements in various domains. The collaboration with Flexport could potentially herald a phase of restructuring and refinement, albeit with existing challenges in customer support and fulfillment speed. Businesses seeking a 3PL partner would do well to weigh the pros and cons and consider the evolving dynamics of Deliverr's services.
At Simpl Fulfillment, we understand the complex landscape of 3PL services and strive to offer a streamlined, responsive, and customer-centric approach, helping you navigate the e-commerce logistics with ease and efficiency.
We run a 3PL . We ship boxes every day for Shopify brands. So when store owners ask us "is ShipBob good?" we can give a ShipBob review based on real experience with the fulfillment industry, not recycled marketing copy. We've been running our own warehouse in Austin for over 8 years. We quote against ShipBob on multiple sales calls every week. We know their fee structure because we're constantly fielding questions from brands trying to figure out what they'll actually pay at ShipBob versus with us. This review is based on that as well as publicly available pricing, customer reviews from Trustpilot, G2, BBB, and Capterra.
Here's what ShipBob actually costs in 2026, where they deliver, and where small brands get burned.
TL;DR: ShipBob is a strong 3PL for brands doing 500+ orders/month that need multi-warehouse distribution across 60+ locations. For Shopify brands under 500 orders, the $275 monthly minimum, $975 onboarding fee, 400-order requirement, and ticket-based support make it expensive relative to what you get. Smaller brands consistently report costs 2-4x higher than initial quotes and support response times measured in weeks, not hours.
Quick Verdict: 3.5 out of 5 ShipBob is a strong 3PL for brands shipping 500+ orders per month that need inventory spread across multiple US warehouses or international fulfillment centers. The technology is genuinely good. The fulfillment network is hard to match.
For Shopify brands doing under 500 orders a month, ShipBob is not the right fit. The $275 monthly minimum, $975+ onboarding fee, 400-order minimum, and ticket-based support create a pricing structure that punishes low volume. Brands in that range consistently report costs 2-4x higher than initial quotes and support response times measured in weeks, not hours.
Ratings across platforms:
Platform
Rating
Reviews
Shopify App Store
4.6/5
280 reviews
Trustpilot
3.9/5
945 reviews
G2
3.7/5
121 reviews
Capterra
3.6/5
104 reviews
BBB Customer Reviews
1.0/5
12 reviews
The Shopify App Store scores are high because larger brands with smooth onboarding experiences review there. The BBB scores are low because that's where brands go when they're frustrated and feel unheard. Where you land depends on your order volume and whether you get a dedicated rep.
What ShipBob Does Well ShipBob earned its reputation for a reason. Their global infrastructure, technology, and fulfillment accuracy are genuinely strong — especially for brands at scale.
Global Fulfillment Network 60+ fulfillment centers across the US, plus locations in Canada, the UK, Europe, and Australia. They opened new 250,000+ sq ft facilities in North Aurora, Illinois and Fort Worth, Texas in 2025, and are expanding into Madrid for Southern European coverage in 2026. You can split inventory across regions so orders ship from the closest warehouse, cutting transit to 1-2 days for most of the continental US. Most 3PLs built for small brands run one or two warehouses. ShipBob gives you geographic reach that would otherwise require managing multiple providers.
One caveat: the multi-warehouse network is a clear advantage at 5,000+ orders per month, but it can actually work against brands in the 1,000-4,000 order range. Storage fees accrue at each location separately, so splitting 500 units across three warehouses means three sets of storage charges instead of one. You also end up with split shipments when inventory at one location runs out, which means higher shipping costs and more complexity to manage. At mid-volume, a single well-located warehouse often delivers better economics than a distributed network you can't fully utilize.
Strong Tech and Integrations ShipBob's software is free with your account. Real-time inventory tracking across all locations, order status updates, and analytics that show shipping costs by zone and SKU velocity. The Shopify app syncs orders and pushes tracking numbers back automatically. They also integrate with WooCommerce, BigCommerce, Amazon, Walmart, Etsy, eBay, Klaviyo, Gorgias, and Loop Returns.
Fulfillment Accuracy and Speed 99.95% order accuracy rate and 99.89% on-time shipping. Orders placed before noon ship the same day. The accuracy rate holds up across customer reviews. Mispicks happen but they're rare.
Free Packaging Materials Standard boxes, poly mailers, bubble mailers, tape, dunnage, and labels are included. You only pay extra for custom branded packaging. Some competitors charge $0.15-0.50 per box, so this adds up.
Built for Scale Over 1 billion units fulfilled, backed by $330 million in venture funding. They handle Black Friday spikes without shutdowns. If you're growing from 500 to 5,000 orders per month, the infrastructure absorbs it. They've also launched ShipBob Plus for enterprise brands, which tells you where their focus is heading.
Where ShipBob Falls Short ShipBob's biggest weaknesses are pricing complexity, high minimums that punish low-volume brands, and a shift to AI chatbot support that has frustrated long-term customers. The complaints follow a clear pattern, and they hit hardest for brands doing under 500 orders a month.
Pricing Complexity ShipBob removed published pricing from their website. You have to request a custom quote through a sales call. You can't compare costs upfront. (We maintain an updated ShipBob pricing breakdown if you want the full details.)
The problem: ShipBob's invoices have more line items than most brand owners expect. Monthly minimum, pick and pack, three storage tiers, hourly receiving, shipping with carrier markups, plus surcharges. One brand owner described their first ShipBob invoice as "a spreadsheet I needed 20 minutes to understand."
The $275 Monthly Minimum Is Just the Starting Point That $275 per month does not include storage, receiving, or shipping. It covers only fulfillment service fees (pick and pack). If your fees don't hit $275, you pay the difference.
A brand doing 75 orders a month at $0.30 per unit generates only $22.50 in pick fees. You still pay $275. Add storage, receiving, and shipping on top. Actual monthly cost for 75 orders: $600-1,000.
400-Order Monthly Minimum ShipBob also requires 400 orders per month in the US (1,000 in Europe). New accounts get a 90-day grace period. After that, accounts below the threshold face review. This alone disqualifies most Shopify stores doing fewer than 400 orders monthly.
Pick and Pack at $0.30/Unit (and Rising) Pick and pack recently increased from $0.25 to $0.30 per unit. A brand shipping 300 orders averaging 2 items each pays $180 per month in pick fees alone.
Onboarding Starts at $975 Setup starts at $975 for a 30-day implementation specialist. Used to be in the $500 range. Complex accounts run higher. For a brand testing its first 3PL, that's a thousand dollars before you've shipped a single box.
Receiving at $35-45/Hour $35 per hour for the first two hours, $45 after that. Inventory can take up to 7 business days to be checked in after it arrives at the warehouse. During that window, you can't sell that stock. Multiple Trustpilot reviewers report that ShipBob's SLA clock doesn't start until they mark a shipment as "received" in their system, not when it physically arrives at the dock. One merchant reported their shipment arrived and sat for over a week with the status still showing "awaiting arrival."
Shipping Markups of 15-30% ShipBob marks up USPS, UPS, and FedEx rates by 15-30% for ground shipping, 40%+ for expedited. The markup varies by zone and weight, making costs hard to predict.
Customer Support Has Shifted to AI Chatbots This is the biggest change in ShipBob's service over the past year, and the most consistent complaint across Trustpilot (3.9/5 from 945 reviews), the BBB, and G2 (3.7/5).
ShipBob's Trustpilot reviews are strikingly polarized: 73% are five-star, 17% are one-star, and almost nobody is in between. Here's why: nearly every positive review names a specific account rep. Nearly every negative review says they can't reach a human.
Yoni Shenhav, a 6-year ShipBob customer who spent over $500,000 with them, wrote in January 2026: "If you spend less than $10,000 per month, you are effectively locked out of human support. Any issue, no matter how small, goes through AI bots that are unhelpful about 90% of the time."
Karin von Daler, another multi-year customer, wrote in January 2026: "Everything is AI, and slow, non-specific and unhelpful customer service that just refers to itself and to the website."
A Malaysia-based merchant who worked with ShipBob for several years described "marked deterioration in performance, communication, and overall accountability" in the past 12 months, adding that "costs have nearly doubled" while "most replies now appear to be automated or AI-generated."
One UK-based merchant spending GBP 10,000 per month still doesn't have a dedicated point of contact and reported it's "not possible to connect with anyone in the warehouse where our stock is actually held."
The pattern is clear: if you spend enough to get a dedicated rep, ShipBob works well. Below that threshold, you're in a ticket queue.
Receiving Delays and Inventory Issues Multiple reviewers report inventory sitting in limbo for weeks after physical delivery. One US-based merchant had a Warehouse Receiving Order stuck in "Partially Arrived" status for 14 days with no updates. When they finally got a response, ShipBob support told them: "We are unable to locate the WRO in the Hub." The inventory was lost entirely.
Another long-term customer had their entire warehouse relocated without notification. Their inventory was marked as "sold out" across their store, shutting down their business for six weeks. They wrote in February 2026: "My business has not been able to operate for 3 weeks now as their inventory was inaccurate and all of my items have been marked as SOLD OUT."
Shopify Markets Compatibility ShipBob's Shopify app only syncs aggregated inventory counts across Shopify Markets rather than individual market-specific counts. If you sell internationally through Shopify Markets, this is a real operational issue that has driven some merchants to switch providers.
B2B and FBA Prep Surcharges $150-200 per order for Amazon FBA prep or B2B wholesale fulfillment. One BBB complainant was charged item-level pick fees for case-packed FBA shipments, turning a simple pallet transfer into hundreds per order. Get the exact fee schedule in writing before signing.
ShipBob Contract Terms: What You're Agreeing To ShipBob doesn't require a long-term contract. Either party can terminate at any time. However, the fine print matters:
You can cancel anytime as long as you don't have an outstanding balance, by emailing support@shipbob.com .ShipBob can terminate with 30 days' notice , with or without cause.You must remove inventory before the termination date. If you don't retrieve your goods within 30 days of termination, ShipBob is authorized to dispose of them at your cost.ShipBob can suspend services immediately if you have unpaid balances that aren't resolved within 30 days of notice.The no-contract structure sounds flexible, but the 30-day inventory removal window is tight — especially if you're also onboarding with a new 3PL. Plan for overlap. Larger or enterprise brands may negotiate custom agreement terms separately.
ShipBob Pricing Breakdown: Every Fee Listed Every ShipBob fee we've verified through documentation, sales materials, and customer reports as of February 2026:
Fee
Amount
Notes
Onboarding
Starting at $975
Dedicated implementation specialist for 30 days
Monthly minimum
$275/month
Does NOT include storage, receiving, or shipping
Order minimum
400 orders/month (US)
90-day grace period; 1,000/month for Europe
Pick and pack
$0.30/unit
Recently increased from $0.25
Pallet storage
$40/month
Approximately 60 cubic feet
Shelf storage
$10/month
Approximately 7.1 cubic feet
Bin storage
$5/month
Approximately 0.77 cubic feet
Receiving
$35/hr (first 2 hrs), $45/hr after
Per shipment received
Returns processing
$3 per return (US)
International returns cost more
Credit card surcharge
3% on all invoices
Applies if paying by card
B2B/FBA surcharge
$150-200 per order
Varies by order complexity
Shipping markup
15-30% over carrier rates
Zone-dependent; 40%+ for expedited
Integration troubleshooting
$150-200/hour
For custom technical support
What a Real Month Looks Like at ShipBob A Shopify brand doing 150 orders per month with 2 SKUs stored on shelves, averaging 1.5 items per order:
Line Item
Cost
Pick and pack: 150 orders x 1.5 items x $0.30
$67.50
Storage: 2 shelves x $10
$20
Shipping: 150 orders x $7-12 avg (with markup)
$1,050-1,800
Monthly minimum
$275 (waived if fulfillment fees exceed this)
Estimated total $1,115-1,865/month
That's before receiving fees or returns. Roughly $7.40-12.40 per order all-in .
ShipBob Cost at Different Order Volumes
Monthly Orders
Fulfillment
Storage (est.)
Receiving (est.)
Surcharges
Est. Total (excl. shipping) Per-Order Cost (excl. shipping)
50 orders
$275 (minimum)
$50
$35
~$8
~$368 ~$7.36
100 orders
$275 (minimum)
$100
$50
~$12
~$437 ~$4.37
300 orders
$135+
$200
$70
~$20
~$425+ ~$1.42+
500 orders
$225+
$300
$70
~$30
~$625+ ~$1.25+
These estimates exclude shipping costs, which are the largest line item. At 150 orders averaging $7-12 in shipping per order, add $1,050-1,800/month. To get your true all-in per-order cost, add $7-12 for shipping to each row above.
Compare that to flat-rate pricing: At Simpl Fulfillment, that same 150-order brand pays starting at ~$7/order — one flat rate that includes pick, pack, shipping, and materials. No storage fees, no receiving charges, no carrier markups, and no onboarding fee. You're shipping on day one without spending $975 just to get started. $750/month minimum applies. See current rates on our pricing page .
What It's Actually Like to Get Started with ShipBob If you've never used a 3PL before (and about 42% of the brands we talk to haven't), here's what ShipBob's onboarding looks like:
Apply and get approved. ShipBob evaluates whether you're a fit. Some very small brands report being turned away.Pay onboarding fees. Starting at $975 for standard setup with a dedicated implementation specialist for 30 days. Complex integrations run higher.Connect your Shopify store. This part is genuinely smooth. Their Shopify integration is well-built.Ship inventory to their warehouse. Your products need to arrive barcoded and palletized. If they don't, expect extra receiving fees at $35-45/hour.Wait for receiving. Allow 3-7 business days after your inventory physically arrives before it's available to ship.Go live. Total timeline from signup to first order shipped is typically 2-4 weeks if everything goes smoothly.For brands on ShipBob Plus (their enterprise tier), you get a dedicated implementation manager. The process takes longer but is more hands-on.
Who ShipBob Is Best For 500+ orders per month. The minimums become irrelevant. Per-unit economics improve, and you qualify for better support tiers.Multi-warehouse distribution needs. 60+ US warehouses for 2-day ground shipping nationwide, without managing multiple 3PL relationships.International sellers. Ship locally from the UK, Canada, Europe, and Australia instead of paying international rates from the US.Brands with dedicated logistics staff. Someone on your team needs to manage inventory allocation, monitor receiving, and reconcile invoices with 6+ line items. If you have that person, it works.Who Should Look Elsewhere Under 500 orders per month. The $275 minimum, $975 onboarding, and 400-order threshold mean you're overpaying for capacity you can't use.Brands that need predictable costs. Variable pricing with carrier markups, tiered storage, hourly receiving, and surcharges makes monthly bills hard to forecast. Most small brands budget tightly.First-time 3PL users. If you've never outsourced fulfillment, you need a provider who walks you through it, not a dashboard and a ticket queue.Shopify-only brands without global needs. Selling on Shopify in the US doesn't require 60 warehouses. A single-warehouse 3PL with lower overhead will cost less.Mid-volume brands (1,000-4,000 orders) who don't need geographic distribution. ShipBob's multi-warehouse network sounds great on paper, but storage fees accrue at each location and split inventory means split shipments. At mid-volume, you're often paying more for distributed infrastructure you're not fully utilizing.Alternatives to ShipBob
ShipBob
Simpl Fulfillment
Red Stag
ShipMonk
Best for 500+ orders, multi-location
100-500 orders, Shopify brands
Heavy/oversized items
Mid-market, subscription boxes
Pricing model Variable (quote-based)
Flat-rate per order
Itemized (per-pallet, per-pick)
Custom quote (volume-based)
Monthly minimum $275 + 400 orders
$750 (~100 orders)
~200 orders
~$250
Setup fees Starting at $975
$0
$0
Not disclosed
Receiving fees $35-45/hour
$0
$14.25/pallet or $6/package
Varies
Pick and pack $0.30/unit
Included in flat rate
$1.80-2.25 first item
Custom
Shipping 15-30% markup over carriers
Included in flat rate
Separate (discounted rates)
Via Virtual Carrier Network
Same-day shipping Orders before noon
Guaranteed by 12 PM CST
5 PM cutoff
Available
Accuracy rate 99.95%
99.99%
99.98%
99.5%
US warehouses 60+
1 (Austin, TX)
2 (TN, UT)
Multiple
Support model Ticket-based
Dedicated account manager
Dedicated rep
"Happiness Engineers" team
Contract No long-term; 30-day termination
No long-term contract
Ask provider
Ask provider
Simpl Fulfillment Flat-rate pricing that includes pick, pack, and shipping in one per-order fee. Built for Shopify brands doing 100-500 orders per month who want predictable costs and a dedicated account manager. No setup fees, no onboarding fees, no receiving fees, same-day shipping guaranteed by 12 PM CST from Austin, TX. Where ShipBob charges $975+ before you've shipped a single box, Simpl gets you live at $0 upfront. Trade-off: single warehouse, so no multi-location distribution — but for brands under 1,000 orders per month, a single centrally-located warehouse typically costs less than splitting inventory across multiple locations where storage fees accrue separately.
Red Stag Fulfillment The specialist for heavy, oversized, and fragile products. Highest per-pick fees ($1.80-2.25) but they back it with a $50 payout per error and zero shrinkage guarantees. Two US warehouses (Tennessee, Utah) cover most of the continental US with 2-day ground. Best for brands shipping items over 10 lbs.
ShipMonk Mid-market 3PL with strong subscription box fulfillment and compliance certifications (FDA, GMP). Custom quote pricing that scales with volume. Multiple US locations plus Europe, Mexico, and Canada. Good for brands doing 500-5,000 orders per month that need scale and multi-channel support.
Frequently Asked Questions Is ShipBob worth it for small businesses? Probably not if you're under 500 orders per month. The $275 monthly minimum, $975 onboarding fee, and 400-order minimum mean you're paying premium prices for infrastructure you can't fully use. Small accounts also report support response times of 30+ days. Shopify brands in the 100-500 range find better value with 3PLs built for their volume .
How much does ShipBob actually cost per order? Realistically $5-12+ per order once you factor in the $0.30/unit pick fee, storage ($5-40/month per location), and shipping markups (15-30% over carrier rates). The $275 monthly minimum inflates your per-order cost at lower volumes: at 100 orders, the minimum alone adds $2.75 per order. ShipBob doesn't publish rates, so you won't know exact costs until you get a custom quote.
What are ShipBob's hidden fees? The big ones: $150-200 per order B2B/FBA surcharge, $150-200/hour integration troubleshooting, receiving at $35-45/hour, and shipping markups of 15-30% not broken out on initial quotes. The $275 monthly minimum also surprises people because it doesn't cover storage, receiving, or shipping. Those are all separate.
Can I leave ShipBob? What's the process? Yes. There's no long-term contract. You can terminate at any time by emailing support@shipbob.com , as long as you don't have an outstanding balance. You'll need to arrange for inventory to ship back to you or to your new 3PL within 30 days — after that, ShipBob is authorized to dispose of your goods at your cost. Expect outbound shipping charges and plan for 2-4 weeks of transition time. One BBB complainant reported $3,000 in pick fees to prepare 3 pallets for outbound freight. Ask about exit costs before signing and get terms in writing. Many brands run both 3PLs in parallel during the switch to avoid fulfillment gaps.
Does ShipBob have a minimum order requirement? Yes. ShipBob's Growth Plan targets brands doing 400+ orders per month in the US (1,000+ in Europe), with a $275/month minimum spend on fulfillment services. New accounts get a 90-day grace period on the spending minimum. Some very small brands have reported being turned away during the application process. If you're below 400 monthly orders, ask upfront whether you qualify and what your actual costs will look like at your current volume.
ShipBob vs Simpl Fulfillment: which is better for Shopify brands? For Shopify brands under 500 orders per month, Simpl Fulfillment is the better fit: flat-rate pricing (one fee per order including pick, pack, and shipping), no setup fees, no receiving fees, and a dedicated account manager. ShipBob makes more sense at 500+ orders monthly if you need multi-warehouse distribution or international fulfillment. Both integrate directly with Shopify. The deciding factors are volume and whether you need geographic distribution.
ShipBob built a real fulfillment network backed by solid technology. At the right volume, it works.
But the trajectory is upmarket. Rising onboarding costs, order minimums, and the enterprise-focused ShipBob Plus program all point the same direction. Small brands are no longer the priority.
If you're a Shopify store doing under 500 orders a month and you want someone who'll answer when you call, there are better options at lower prices.
This ShipBob review reflects publicly available information, customer reviews from Trustpilot, G2, BBB, and Capterra, and our perspective as a competing 3PL. We've aimed for fairness and specificity. If anything is inaccurate, let us know and we'll correct it.
