The key benefits are reduced virus transmission risks, lower staff exposure, enhanced convenience with 24/7 order/delivery capabilities, a wider variety of deliverable goods, and increased order capacity without more frontline staff.
Autonomous vehicles, delivery drones, online ordering, digital payments, and "dark stores" that purely fulfill online orders allow for contactless delivery.
Yes, as consumers become accustomed to the convenience and businesses realize the cost and efficiency benefits. Companies will continue investing in delivery automation and online commerce technologies.
Amazon is at the forefront with major investments in delivery drones, driverless vehicles, and other automation tech. Other leaders include logistics companies like UPS and FedEx.
"Dark stores" are fulfillment centers modelled on retail stores but not open to the public. They allow online orders to be fulfilled rapidly via automation and picked up curbside.
No, there is still a need for workers in the supply chain and delivery process. However, automated systems reduce human contact, enhancing safety.
A wider variety of goods like groceries, medical supplies, electronics, hazardous materials, and more can be delivered without human hand-offs.
