The Best Way to Boost Your Sales: Direct-to-Consumer Fulfillment

Direct-to-consumer fulfillment can be a great way to boost your sales by eliminating the middleman. Read on for more information and tips!

D2C or Direct-to-Consumer has gained traction in recent years, especially after online stores. D2C is the mainstay of the eCommerce business. Many brands which continue to sell their products through retail stores have also added D2C in their business models to generate more sales. 

The process of direct-to-consumer fulfillment involves managing own warehouses and shipping the products to customers or partnering with third-party logistics. Many 3pl companies manage the order fulfillment process for businesses. Many suppliers and manufacturers now sell to customers directly through the 3pl partners. 

Here we will discuss the various features of D2C fulfillment.

What Is D2C Fulfillment?

D2C Fulfillment is the process of in-housing your inventory and shipping products directly to your customers without going through a third party or retail store. The main benefits of D2C fulfillment are increased margins, better customer relationships, and complete control over your brand and product packaging. In addition, D2C fulfillment allows you to collect customer data directly which can be extremely valuable for marketing and product development purposes.

Now that you know about the direct-to-consumer definition, it is time to understand the process. Direct-to-consumer fulfillment is a series of steps that carry the goods from the manufacturers/suppliers to the customers. Have a look at the various stages.

1. The warehouse where the products are stored is called the fulfillment center. The products are sent in bulk to the fulfillment center. They are logged into the inventory and stored. Most fulfillment centers are using modern inventory management software tools.

2. Once an order is placed, the product is packed for shipping. It's the staff's job at the fulfillment center to prepare the orders for shipping.

3. The carrier partner picks up the order from the warehouse and ships it directly to the customer. Many reputable carriers make D2C possible. 

4. Products returned by the customers go back to the fulfillment center. This is called reverse logistics. The major eCommerce companies offer easy returns processes. 

The direct-to-consumer fulfillment process needs to be smooth enough to ensure minimum delays, prevent customer complaints and other errors. Businesses can choose any of the below-mentioned options for D2C fulfillment based on their specific needs and conditions.

Related: What is a B2B Subscription Business Model?

In-House Fulfillment

In-house fulfillment means the company manages the direct-to-consumer fulfillment process all by itself. To this end, the company requires a warehouse of sufficient size as per its volume of inventory, trained staff to manage the inventory, a proper warehouse management system, and a contract with a carrier. Small businesses and newly opened start-ups prefer in-house fulfillment because orders are not huge. However, as the business grows, in-house fulfillment becomes tough.

Direct to Consumer Fulfillment

Direct to Consumer fulfillment can be outsourced to a third-party logistics partner. 3pl companies have their warehouses, staff, and carriers to store, pack and ship the products. The consumer direct fulfillment services by 3pl companies take off the burden of order fulfillment by the sellers, and they are free to dedicate resources to other aspects of the business, such as product innovation and marketing. 

Businesses can sell their products through the online platforms owned by eCommerce retailers. The direct-to-consumer fulfillment process is managed entirely by such eCommerce retailers. The seller needs to make the products available on order.

What Are The Benefits Of D2C Fulfillment?

Direct to Consumer Fulfillment reduces the overhead costs for a business. This is because retailers or distributors have no involvement, and the products directly reach the customers. Since the overhead costs are less, the company can keep the prices of its products lower compared to non-direct selling. The low prices benefit the consumers and boost the company's sales.

Refunds and exchanges are easier in direct-to-consumer fulfillment because the consumers deal with the manufacturers/sellers directly with no involvement of any third party. Easy product exchange or refund also boosts the business's brand image among the customers.

D2C model allows greater control to the businesses over their supply chain logistics and order fulfillment processes. As a result, they can optimize the operations as per their business needs. Whether by in-house fulfillment or through a 3pl partner, the businesses have greater freedom to decide how their products are packed and shipped. 

Direct to Consumer selling enables the customers to shop directly from any brand's website. This ensures that the customers are sure about the authenticity of the products. Brands also benefit because customers do not fall for identical products.

Example of D2C Fulfillment 

A significant example of the D2C model is Amazon FBA. Amazon FBA offers direct-to-consumer shipping. Amazon FBA manages many warehouses and owns a vast delivery fleet.


Direct-to-consumer fulfillment is a complicated process, but it doesn’t have to be. A third-party logistics company like Simpl can help you manage your own warehouses and shipping the products to customers or partnering with 3pl companies who handle order fulfillment for businesses. If this sounds confusing don’t worry, we are here to answer all of your questions about D2C Order Fulfillment Services today. Have any questions? Contact us! We would love to chat with you about how inventory management services work in practice.

Recommended: What is Subscription eCommerce?

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