B2B Fulfillment Without the Enterprise Complexity

Yes, we maintain 99.99% order accuracy through barcode scanning, quality control checks, and process verification. In the rare case of an error, we cover all costs to correct it including return shipping and re-fulfillment - no questions asked.

Every client gets a dedicated account manager: a real person who knows you by name and works directly with you on day-to-day questions. You reach them by email, and replies come the same business day, often faster. Business hours are Monday to Friday, 9 AM to 5 PM CT.

Parcel orders received before 12pm CT ship the same day, and orders received after the cutoff ship the next business day. That covers picking, packing and labeling up to carrier pickup; transit time after that depends on the carrier and destination. Wholesale and retail orders work differently: they are packed and labeled to the buyer's routing guide and shipped to the requested ship or delivery window rather than the parcel cutoff. Ahead of Black Friday and the holiday rush, send inventory early and share large retail purchase orders with your account manager as soon as you have them, so stock is received before orders spike.

The entire platform is included at no extra cost - inventory management system, returns portal, automation tools, real-time order tracking, and detailed reporting. Everything you need to run efficient operations is built into our service with no hidden software fees.

No. Setup and onboarding are free, and you're live in 5–7 days. Receiving is free as well, apart from a labor charge for inbound shipments that don't follow the receiving guidelines in our terms. For comparison, The Fulfillment Advisor's 2026 survey found that 55% of providers charge a one-time setup fee, averaging $373.06, and that connecting a shopping cart averages another $316.56. There are no hidden fees, and our pricing page lists the standard rates.

Yes. Standard packaging is included in the flat per-order rate, so you don't need to send us boxes or mailers. Our stock is recycled mailers, recycled bubble and standard boxes, and we can source a specific eco material on request. If your orders need branded boxes, inserts or a particular packing slip, including a retailer's, raise it when you ask for a quote; we add client-supplied inserts and packing slips on request, subject to our approval.

Our flat per-order rate covers picking (up to three picks per order), packing, standard packaging materials such as boxes, mailers, and padding, and the postage to ship a parcel order. The rate varies with package weight and shipping service. There are no setup or onboarding fees, and receiving is free, apart from a charge for inbound shipments that don't follow our receiving guidelines. Storage is billed separately by the space you use (small bin, large bin, shelf, or pallet), and carrier surcharges, such as peak-season, residential, or oversize fees, are billed per our terms when they apply. Every fee is disclosed, so there are no hidden fees.

B2B fulfillment is the storing, picking, packing, and shipping of bulk orders to other businesses like retailers, wholesalers, and distributors instead of to individual shoppers. Simpl Fulfillment runs B2B Wholesale Fulfillment as a core service, shipping your wholesale orders from the same Austin inventory as your direct-to-consumer orders. These orders are larger, often move by pallet or freight, and follow each buyer's rules for labeling, packing slips, and delivery windows.

We can have you up and running in 5-7 days, not weeks. Our streamlined onboarding adapts to your timeline - whether you need to move quickly or prefer a gradual transition. We handle inventory receiving, system integration, and testing to ensure everything works perfectly before going live.

If you're spending more than a few hours daily on fulfillment, or if packing orders is keeping you from growing your business, it's time to consider outsourcing. The right 3PL partner will save you time and often reduce shipping costs while improving delivery speeds for your customers.

Absolutely. We fulfill everything from individual retail orders to full pallet shipments, including EDI compliance, custom labeling, and freight shipping. Our flexible system handles both your direct-to-consumer and wholesale fulfillment needs under one roof with the same dedicated account manager.

Yes! From subscription boxes to promotional bundles, we handle all types of kitting and light assembly. Our team can build custom kits as orders come in or pre-assemble items for faster shipping. We also offer product bundling, promotional inserts, and gift wrapping services.

Returns on the orders we ship for you come back to our Austin warehouse, and your customers get a branded returns portal to start them. Each item is matched to its order, inspected by hand and graded against rules you set: sellable as-is, sellable after rework, or not sellable. Sellable items are refolded, re-bagged, re-barcoded and put back into available stock. Unsellable items go back to you, or are disposed of, donated or liquidated, whichever you choose, and anything we mark damaged is photographed first. Your dashboard shows each return's status, the customer's reason, the photos and how many units were restocked. Most returns are back in sellable stock within 5 business days of arriving, and brands with more volume can get turnaround as fast as 2 business days. Returns are handled for every fulfillment client at any volume and billed per return at the rate in your quote. Our returns processing page walks through each step.

Yes. Most of our clients are founder-led brands with one to three people on the team, so a new or small brand is a normal fit here, whether you sell direct only or are adding your first wholesale account. Standard ecommerce fulfillment accounts have a $750 monthly minimum, billed pay-the-difference: if a month's order charges come in under $750, we bill the shortfall so order charges reach $750, and storage, returns and any carrier surcharges are billed on top. For parcel orders with light packages on standard shipping, that works out to roughly 90–100 orders a month; heavier, larger or faster shipments reach it with fewer orders. Wholesale and freight orders are quoted by order size and the retailer's requirements, so that per-order math is for parcel orders only. If you're shipping well under that, keeping fulfillment in-house for now is often the honest answer. FBA-prep-only accounts have a different minimum of 1,000 units a month. Whatever your volume, you get a dedicated account manager, a real person reachable by email. Full details are on our pricing page.

Yes! We handle everything under one roof - Amazon FBA prep, direct-to-consumer fulfillment, kitting services, custom assembly, and specialized prep requirements. Our flexible approach means you can consolidate all fulfillment needs with one partner instead of managing multiple vendors.

The entire platform is included at no extra cost. This includes our inventory management system, returns portal, automation tools, and real-time order tracking - everything you need to run your operations efficiently.

Yes! Our new system can print custom gift messages unique to each order, giving you complete control over the unboxing experience. We also offer handwritten notes - just ask your account manager for details.

Yes - we provide worldwide shipping through established carrier networks. We'll work with you to find the most reliable and cost-effective international shipping solutions for your business.

B2C fulfillment ships one or a few units to a shopper by parcel carrier, as fast as possible. B2B fulfillment ships cases or pallets to a business, often by freight, and has to follow the retailer's routing guide, carton labeling, packing slips, and scheduled delivery appointments. Simpl Fulfillment handles both from the same Austin inventory, which matters because B2B carries chargeback risk when a shipment misses a retailer's spec.

B2B fulfillment ships larger, less frequent orders to businesses and retailers, while direct-to-consumer fulfillment ships single orders to individual shoppers. B2B orders usually require pallet shipping, purchase orders, and strict retailer compliance rules for labeling, packing, and delivery windows. Simpl handles both B2B and DTC from the same warehouse, so you do not need separate providers as you add wholesale accounts.

EDI (Electronic Data Interchange) is the standardized electronic format big retailers like Walmart, Target, and Amazon's vendor program use to exchange purchase orders, invoices, and shipping notices. EDI compliance means your fulfillment operation can receive and confirm those documents exactly the way the retailer requires. It matters for the wholesale orders Simpl Fulfillment ships into retail channels, because retailers treat a missing or wrong EDI transaction as a compliance failure and issue chargebacks for it.

B2B fulfillment is priced differently than single-parcel B2C, because order size, pallet prep, retail-compliant labeling, and freight all factor in. Simpl Fulfillment ships order fulfillment at flat-rate pricing that starts at $7/order, with wholesale and freight costs depending on the order size and the retailer's requirements. Freight varies by weight and destination, so a pallet to a distribution center is quoted differently than a parcel to a shopper.

You avoid chargebacks by following each retailer's routing guide exactly, labeling and palletizing to spec, and shipping within the assigned delivery window. Chargebacks come from compliance misses like wrong labels, late deliveries, or incorrect packing, and they add up fast across large orders. Working with a fulfillment partner that handles retailer requirements is the most reliable way to keep them low.

Start with the retailer's routing guide. Ask how the partner would meet it: the carton labels, packing slips, advance ship notices (ASNs) and EDI the retailer requires. Misses there are a common cause of retailer chargebacks. Then check that they ship pallets and freight as well as parcels, can work from purchase orders, and have room for your wholesale volume as it grows. Many 3PLs are built only for direct-to-consumer orders, so confirm the partner actually supports B2B before you commit. Simpl runs B2B wholesale fulfillment alongside DTC from the same Austin inventory. Parcel orders start at $7/order, and wholesale and freight orders are quoted by order size and the retailer's requirements.