How to Reactivate Amazon Seller Account

Virginia Miller

September 15, 2024

In this article

If you're an Amazon seller, there may come a time when you need to reactivate your account. Maybe you were suspended for a policy violation, or maybe you just took a break from selling. Whatever the reason, reactivating your Amazon seller account is a process that can be completed in just a few steps. In this article, we'll walk you through the process of reactivating your Amazon seller account, so you can start selling again as soon as possible.

‍

What To Do If Your Amazon Seller Account Has Been Deactivated

Having your Amazon seller account deactivated can be extremely stressful and damaging to your business. However, there are steps you can take to get your account reactivated or create a new one.

Contact Amazon Customer Service

The first thing you should do is contact Amazon customer service. Explain your situation and ask what steps you need to take to reopen your account. Provide any information they request. Amazon may be able to reactivate your account if you address any issues that led to the deactivation.

Review Your Business Practices

Carefully review your selling practices to ensure you are following all of Amazon's guidelines. If you find any issues, take steps to resolve them before attempting to reopen your account.

Create a New Account

If you are unable to reopen your existing account, create a new one. Use different contact and payment information than your previous account.

Common Reasons for Account Suspension

Understanding why your account was deactivated can help you avoid issues in the future.

Selling Prohibited Items

Selling banned or illegal items is one of the main reasons Amazon suspends seller accounts. Carefully check Amazon's restrictions before listing any new products.

Policy Violations

Failing to follow Amazon's terms of service, seller rules, or other policies can also lead to account suspension. Regularly review updated guidelines.

Issues with Orders

Having too many cancellations, returns, or negative feedback may flag your account with Amazon's performance monitoring systems.

Appealing a Suspension

Contact Customer Service

Explain why you believe the suspension was an error. Provide any evidence that supports your appeal.

Submit an Online Appeal Form

Use Amazon's official appeal process. The form can be found on their Contact Us page. Amazon will review your case but the process can take some time.

Avoiding Future Suspensions

Protect your account by taking proactive steps:

Carefully review and follow all Amazon selling policies
Respond promptly to all Amazon communications
Address customer issues and negative feedback quickly
Consider services to help monitor your account

Conclusion

If you need to reactivate your Amazon seller account, don’t worry – it’s a process that can be completed in just a few steps. We’ve outlined the process for you here, so you can start selling again as soon as possible. And if you need help with fulfillment, don’t hesitate to get in touch with Simpl fulfillment today. We’d be happy to help you get your business back up and running!

FAQs

What are the most common reasons for Amazon suspending seller accounts?

The most common reasons Amazon suspends seller accounts include selling prohibited items, violations of Amazon policies, excessive order cancellations/returns, and review manipulation.

How do I appeal if I think my account was wrongly suspended?

To appeal an Amazon account suspension you believe was incorrect, contact Amazon customer service with evidence supporting your case. You can also submit an official appeal via Amazon's online form.

What information does Amazon need for an appeal?

When submitting an appeal to reinstate your Amazon account, it helps to provide as much detail as possible including your seller ID, suspension notices, evidence the suspension may have been a mistake, and steps you’ve taken to resolve any issues.

How long does it take Amazon to review appeals?

Amazon does not provide exact timelines, but it typically takes weeks or longer for submitted appeals to be fully reviewed and decided on. Follow up if you do not hear back after a few weeks.

Can I open a new Amazon seller account if my previous one is suspended?

If you are unable to successfully appeal the suspension, you can attempt to open a new selling account. Use different contact information and do not repeat past issues that led to your original account deactivation.

What are some best practices for avoiding future suspensions?

Tips for avoiding future Amazon account suspensions include carefully reviewing all Amazon selling policies, promptly responding to Amazon requests, monitoring customer feedback, and using available tools to stay compliant.

Who can I contact for help with Amazon appeals or account reinstatements?

For assistance appealing an Amazon suspension or addressing the issues that led to a deactivation, there are professional services that specialize in managing and optimizing Amazon seller accounts.