What are the most common reasons for Amazon suspending seller accounts?
The most common reasons Amazon suspends seller accounts include selling prohibited items, violations of Amazon policies, excessive order cancellations/returns, and review manipulation.
How do I appeal if I think my account was wrongly suspended?
To appeal an Amazon account suspension you believe was incorrect, contact Amazon customer service with evidence supporting your case. You can also submit an official appeal via Amazon's online form.
What information does Amazon need for an appeal?
When submitting an appeal to reinstate your Amazon account, it helps to provide as much detail as possible including your seller ID, suspension notices, evidence the suspension may have been a mistake, and steps you’ve taken to resolve any issues.
How long does it take Amazon to review appeals?
Amazon does not provide exact timelines, but it typically takes weeks or longer for submitted appeals to be fully reviewed and decided on. Follow up if you do not hear back after a few weeks.
Can I open a new Amazon seller account if my previous one is suspended?
If you are unable to successfully appeal the suspension, you can attempt to open a new selling account. Use different contact information and do not repeat past issues that led to your original account deactivation.
What are some best practices for avoiding future suspensions?
Tips for avoiding future Amazon account suspensions include carefully reviewing all Amazon selling policies, promptly responding to Amazon requests, monitoring customer feedback, and using available tools to stay compliant.
Who can I contact for help with Amazon appeals or account reinstatements?
For assistance appealing an Amazon suspension or addressing the issues that led to a deactivation, there are professional services that specialize in managing and optimizing Amazon seller accounts.
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