Concise Guide To Amazon Seller Messages

Do you know how to manage your Amazon message center? Learn about the different types of messages and find tips on responding to them in this guide.

Concise Guide To Amazon Seller Messages

If you're a business owner, then you know that selling on Amazon can be a great way to increase your profits. But what happens when you start getting messages from Amazon customers? How do you respond appropriately and ensure that you maintain good customer relations? This guide will teach you everything you need to know about Amazon seller messages to stay in control and make the most of this valuable communication tool.

What Are Amazon Seller Messages, And What Do They Do?

The Message Center Amazon enables sellers to strengthen their customer relationships. It is where the Amazon customer service team sends order confirmations, shipping updates, product warranty certificates, recall notices, and account policy updates.

Buyers can use this feature to send inquiries, product and service feedback, suggestions, and complaints to the seller and receive an immediate response. Amazon message center inbox makes it simple to view old messages and send attachments of no more than 10 MB through the Amazon messages center. In addition, essential and urgent Amazon messages about orders will be delivered to the buyers' Message Center on their accounts.

How To Create An Amazon Seller Message

As a seller, you may have a few messages that you send to buyers regularly. Rather than rewriting the same message every time, you can create templates for the most common buyer responses or use Amazon's templates to send new messages.

Buyer-Seller Messages includes the response template feature, which you can access by clicking the Messages/Amazon View Messages link on the top right corner of the seller account home page.

You can use the options on the Contact Buyer page to send a new message to buyers.

The Different Types Of Amazon Seller Messages

There are three different types of Amazon Seller Messages:

Proactive Amazon Messages:  These are messages that you send to customers and partners without them having contacted you first. This could include a message about an order they placed or your products or services.

Necessary Permitted Messages: These are messages that you need to send to do business on Amazon, such as messages about orders, payments, or shipping.

Customer Service Messages: You send messages in response to a customer inquiry or complaint. This could include a message about an order they placed or news about your products or services.

Related: 10 Tips to Managing Customer Expectations

How to Use Proactive Amazon Messages

As an Amazon seller, you can send proactive messages to customers and partners in certain situations. This could include messages about an order they placed or your products or services.

There are three different types of proactive messages you can send:

1) Order-related messages: These are messages that you send to customers about their order, such as shipping updates or delays.

2) Product-related messages: You send customers about your products, such as new product announcements or special offers.

3) Service-related messages: You send customers about your services, such as changes to your return policy or customer service hours.

Examples of Proactive Amazon Messages Include:

  • FBA and resolving order-related issues
  • requesting more information
  • Invoice distribution
  • Requesting product and seller evaluations
  • Setting up a delivery or home service appointment
  • Validating a custom product's design

Related: 4 Ways to Improve Customer Retention with Third-Party eCommerce Order Fulfillment

How to Use Necessary Permitted Messages

As a seller on Amazon, there are specific messages that you are required to send to do business on the site. These include messages about orders, payments, or shipping.

1) Order-related messages: These are messages that you send to customers about their order, such as shipping updates or delays.

2) Payment-related messages: You send customers their payment for an order, such as a reminder to pay for an outstanding balance.

3) Shipping-related messages: You send customers the shipping of their order, such as a tracking number or expected delivery date.

How To Check Messages On Amazon?

For Amazon Buyers:

1. Log in to your Amazon.com account.

2. Select "Your Account" from the drop-down arrow under "Account and Lists."

3. The screen will display ten rectangular boxes with various text and icon overlays. Select "Your Messages" with an envelope icon to open your inbox.

4. Amazon will save all future messages in your inbox once you successfully open them. If you're an old user who has lost the Message Center location, old older updates and Amazon messages from sellers will be displayed if you haven't deleted them.

Related: How to Contact Seller on Amazon

For Amazon Sellers:

1. Make sure your Buyer-Seller Messaging Service is turned on, as you will not receive any messages from your customers if it is turned off. You can find it in the settings menu under "Notification Preference."

2. To check seller messages on Amazon, go to the seller dashboard and look for the "Orders" button.

3. To view the list of orders, click "Manage Orders" and select the customer who needs to be contacted.

Conclusion 

Amazon seller messages come in all shapes and sizes, but they all have one goal: to help you succeed. This guide outlines the different types of Amazon seller messages and how you should respond to them. If you need help with the fulfillment or want more information about a certain kind of message, don't hesitate to get in touch with us. We're here to help make your Amazon selling experience as smooth and successful as possible!

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