ShipMonk began in 2015 as Bedabox, which allowed consumers overseas to order products, have them combined into a single shipment, and shipped to them. From there, they pivoted into eCommerce fulfillment and have grown incredibly fast over the last 7 years. In 2020, they raised $290 million to ensure they can continue growing. Recently, they acquired Ruby Has (a competiting 3PL) and plan to acquire even more 3PL’s in the future. It’s common for investor-led, fast-growing companies to neglect their customer service, operations, and employees, which can directly affect your experience. Often times the biggest isn’t the best.
Our goal here though is to breakdown their fees as best as we can with publicly available information. We're going to be biased by nature which is why we try to highlight fees and stick to facts.
We'll start with the fees you'll encounter prior to starting and then detail fees to work with them.
ShipMonk doesn't have a public implementation or onboarding fee. From our research, we don't think they charge one for most customers.
ShipMonk, like a lot of 3PLs, offers good-faith receiving. With this, they don't charge a receiving fee for inventory. If you decide to have them audit your Inbounds, you'll have to reach out to them to get pricing. They offer hourly work at $45/hour.
ShipMonk charges per location for storage with 5 options. The smallest being their "Small Bin" which is about .43 ft and cost $1/month. The next size is their "Medium Bin" which is 23 ft and cost $2/month. After that it's their "Large Bin" which is 33 ft and cost $3/month. For larger items, they have an "XL bin" which is about 43 ft and cost $4/month. Finally, they charge $25/month for a pallet which is about 613 ft. These fees are all monthly and each SKU will need at least one location for storage. They don't say how their operations team chooses the right bin or how they monitor overages.
ShipMonk doesn't charge any ongoing account fees beyond their minimum and storage.
ShipMonk charges a $250/month minimum fee or the total of your monthly storage, whichever is higher, to use their services. This can get expensive fast especially if you're an apparel brand storing lots of SKUs.
Return processing is billed at $2/order + $.50/item. From their site, it doesn't sound like this includes any sort of inspection, folding, re-tagging, etc. It sounds like they either re-stock it or dispose of it.
ShipMonk doesn't publicize their shipping fees. From our research, they work with all the major carriers and provide discounted postage to their customers. We aren't sure what that looks like price/speed wise.
ShipMonk charges $45/hour for all "special projects". This includes tasks like counting inventory, repackaging products, quality control, bagging products, or any other generic task not a part of your plan.
ShipMonk says they stock 50+ boxes, polymailers, bubble mailers, etc and bill you for each one used. The price varys from $.15-$2.00 depending on the packaging used. Every order requires packaging of course so this is another fee for each order.
ShipMonk has tiered pricing for their pick and pack. It starts at $3 for 1-500 orders a month and can get as low as $1.80 for 5,000-10,000 orders a month. It's not clear how they determine what tier you'll be in each month or if it changes. They also charge $.35 for each additional item beyond the first item. This pick fee can add up quick as only 1 item is included per order.
ShipMonk charges $.20 per insert that you want to add to an order.