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Add a Gift Message in Shopify Checkout the Easy Way

March 11, 2020

Have you ever received a gift in the mail, and it brightened your whole day? Of course, you'd be delighted. After the excitement wears down, your next thought will likely be picking up the phone to thank the gift giver. But wait…there's no gift message. Hmm. You look at the gift, eye the wrapping paper, turn the box upside down. No luck. Who are you supposed to thank?

For many online retailers, offering gift-wrap options to your customers is a good idea. If so, adding a gift message option is a must. It's not easy for customers to put their personal touch on a gift they buy online. Make it easier by allowing them to write a personal gift message to the recipient. Customers love personalized customizations like this. And, as you can see in the example above, not having a gift message can lead to some serious confusion.

Everyone likes surprises. However, one surprise you could do without is figuring out how to enable gift messages on Shopify. Our handy guide makes it easy. Keep reading to find out how! 

How to add Shopify gift messages in the checkout

Follow this simple two-step process:


  1. Log in and go to the Admin page.
  2. Click Online Store.
  3. Select Customize Theme.
  4. Now you'll see the Theme Editor file list. Find and click Cart Page. This will take you to Shopify cart settings.
  5. Click "Allow customers to add a note to their order". 
  6. Hit Save Changes.
  7. Next, click the default text "Add a note for the seller" so you can edit it. Change the text to "Add a gift message".


  1. From the Admin page, click "Online Store".
  2. Click Themes.
  3. Click Edit HTML/CSS.
  4. Under the Templates list, click "cart.liquid."
  5. Search the file for "Add a note for the seller". Replace the text with "Add a gift message".
  6. Click Save.

You just activated Shopify gift messages. Easy, right?

Hand-written gift messages vs. printed gift notes

Adding a gift message is important when you sell gift-worthy products. But let's be honest — When you receive a gift in the mail, there is a big difference between a hand-written gift note vs. a typed one.

Hand-written notes are much warmer and more personal than printed text. Even though the recipient probably knows it's not the gifter who wrote it, the human touch goes a long way. That is doubly, so in the digital era, where kids don't even learn to write cursive in school.

Hand-written gift messages lend a special touch that printed text simply can't match. It's all about creating a warm and fuzzy feeling. If you can offer that to your customers, that is truly priceless. It's a hallmark of exceptional customer service.

Note: Simpl Fulfillment offers hand-written cards to all our clients for a small fee. This is a great way to make a lasting, memorable impression on your customers!

Gift messages make the shopping experience better

As an online seller, you want to wow customers at every turn. Having a gift message option in Shopify makes your customers' lives easier. If you sell gifts, toys, home goods, tools, or any of thousands of products that could be gifted, give Shopify gift messages a try.

What our clients are saying...

Darcie Nicholson

Go Rings

"We couldn't live without Simpl Fulfillment. The decision to work with Barrett and his team has changed our business for the best! Their speed, accuracy and great communication have made our work lives SO much easier. Trusting them with our jewelry business's fulfillment needs means that we can focus our time and energy toward growing the business instead of just keeping up with it. Plus, they're kind and fun. That's the kind of people we love working with."

Phillip Van Nostrand

La Rousse

Great company. My partner and I have been working with Barrett over at Simpl for a couple of months now and he has been VERY accommodating with our particular shipping requests (pink bubble wrap, putting on pink shipping tape, stickers, etc).

Our business involves pretty boutique shipping, and when we had outgrown our garage that we operated out of, it was really helpful to find someone like Barrett and Simpl Fulfillment to help take care of our orders!

Dustin Gersch

Paleo Powder Seasoning

Simpl Fulfillment has totally helped our business.  We are a small business and by adding Simpl to our team they have saved us time and money.   Great company and very friendly people.  Orders go out on time and everything is easily tracked on my computer and cell phone.

Jeremy Maluf


Have shipped products using Simpl Fulfillment for several months and they're amazing. Great company to work with!

Peter Francis

Hang Your Keys

I've worked with over 5 different 3PL companies in the last 4 years and Simpl has been the best. It would take other 3PL's around 4-5 days to get orders marked as shipped and 5-7 days to get scanned into USPS. That was extremely frustrating as it increased customer service requests. Simpl ships my items out the next business day and also handles all of my returns. I love not worrying and having everything on autopilot. I get weekly updates and their picks are super accurate. Highly recommend working with Simpl.

Lawrence Johnson


We've been working with Simpl fulfillment for close to a year now and have only the best to say about their business and team. They are extremely responsive and able to work with us as partners to deliver a world-class experience to our customers. Everything from their integration to our Shopify, Amazon and eBay portals through to a near-instant response time on escalations makes this a partnership we look forward to continuing on the road ahead. Thanks Simpl!