FAQ

Frequently asked questions

Where are you all located?

We are located in the awesome city of Austin, TX! Austin is central for both domestic and global shipping and we're near multiple hubs and the port in Houston.

Do you offer FBA prep?

We do! We offer kitting, poly bagging, barcoding, inspecting, etc. Contact us for pricing.

Do you offer discounted shipping rates?

Yes! You will be able to take advantage of the relationships we have with the major carriers and our aggressively negotiated rates. In addition to our discounted shipping rates with FedEx and UPS, we proudly offer USPS Commercial Plus pricing to on all USPS Priority Mail shipments.

We will work with you to make sure you're spending the least amount on postage while still getting your products to your customers quickly.

Do you support custom packaging?

We do! We are able to accommodate custom boxes, inserts and also offer high-touch fulfillment where we can work with you to create an experience for your customers. Contact us for more information!

How do you handle returns? 

We have a great returns portal that you can customize and then put it on your website so returns will be automated based on the rules you put in place. It's incredibly easy to use and even if you prefer manually handling returns, our software offers functionality for that.

Can I demo your software and play with it? 

Of course! We realize this is important in making a decision and we want you to feel comfortable using it. Reach out and one of our account managers can schedule a demo.

How long do intergrations take to setup? 

Once we have everything else in place, we'll provide you with a login to our software and from there you can link your stores/marketplaces in a matter of seconds and it'll begin syncing.

Do you handle fragile products?

We do handle fragile products, it needs to come to us in protective packaging to ensure it doesn't get damaged and we are able to bubble wrap and protect for shipping. We do handle these on a case by case basis to ensure it's a good fit. Please reach out to find out if we're a good fit!

Can you ship an order on my account or a 3rd party account? 

Yes, we can accommodate this although we do add a small fee to the order. Reach out for more information.

How long does it take for you to receive my products?

Once your products arrive at our warehouse, assuming you followed our receiving procedures and created a PO for the order - we are able to receive the products in within 1-3 business days (a lot of the time we can do it same-day).

Current clients click here for more FAQ's and tutorials.

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